Working Student - HW/SW Customer Engineer

Job Title

Working Student - HW/SW Customer Engineer

Role Summary

Work as a student member of the Customer Hardware/Software Enabling team within the Edge Customer Engineering Division (Silicon and Platform Engineering). Support customer integrations of Intel embedded and industrial products, debug hardware/software interactions, and coordinate with software, silicon and system engineering teams.

The role provides hands-on lab and board-level experience, exposure to embedded industry workflows, and participation in customer-facing technical engagements. The position is eligible for a hybrid work model.

Experience Level

Entry-level (student / internship). No specific professional experience required; role is intended for current students.

Responsibilities

Primary duties include direct customer support, debugging, test development, and lab operations.

• Respond to and troubleshoot customer support queries.
• Reproduce and debug customer issues using Intel reference design boards.
• Present complex technical issues internally and to customers.
• Create test automation and configure remote test setups.
• Investigate and resolve technical problems via research, debugging, and coordination with cross-functional teams.
• Manage and maintain lab inventory and test equipment.

Requirements

Must-have technical skills, personal attributes, and collaboration abilities.

• Motivation to address challenging customer issues and use HW/SW debugging tools and measurement equipment.
• Basic knowledge of x86 computer architecture.
• Basic understanding of microcontroller or CPU boot processes.
• Ability to read and analyze electrical schematics and PCB files.
• Proficient in English (written and verbal).
• Ability to collaborate with a team and work independently; accountable for assigned tasks.
• Persistence and problem-solving skills for hard-to-find issues; willingness to learn new skills.

Nice-to-have:

• Hands-on experience with microcontroller or embedded boards.
• Familiarity with software debug tools.
• Experience with hardware measurement equipment (oscilloscope, logic analyzer).
• Familiarity with CAD tools (Cadence, Mentor, Zuken).
• Hardware, software, or firmware design experience.

Education Requirements

Current enrollment in a bachelor's or master's degree program in Electrical Engineering, Computer Engineering, Computer Science, or a closely related technical field (student/working-student status required).

About the Company

Company: Intel Corporation

Headquarters: Santa Clara, California, USA

Intel Corporation is a leading multinational technology company known for its innovative semiconductor solutions, including microprocessors, artificial intelligence accelerators, and memory products. Headquartered in the United States, Intel focuses on cutting-edge technology and a collaborative working environment, driving advancements in semiconductor manufacturing to meet global demands. The company emphasizes professional development and aims to shape the future of technology through groundbreaking designs.