Systems Product Engineer

Job Title

Systems Product Engineer

Role Summary

The Systems Product Engineer provides advanced field and product support for complex system products, coordinating between Field Service Engineers (FSE), Product Engineering (PE), and R&D to resolve customer system issues and improve field procedures. The role is part of a small, high-energy team focused on reliability and quality of mission-critical systems.

Experience Level

Mid-level — typically requires 3+ years of relevant experience in Product Implementation or Systems Product Engineering.

Responsibilities

Primary responsibilities combine customer-facing troubleshooting and internal engineering support to close field issues and improve product deployment.

• Provide second-line support for Field Service Engineers; assist with issues not resolved at FSE level.
• Deliver remote customer support using tools such as Zoom and Teams; provide real-time support aligned to supported time zones.
• Analyze system logs and diagnostics to help troubleshoot hardware, network, and system configuration problems.
• Create and provide scripts, tools, and procedures for field teams; manage release of updated procedures to the field.
• Summarize and convert field issues into engineering problem sets for PE and R&D; prioritize field issues for resolution.
• Evaluate proposed PE/R&D solutions and develop implementation procedures for field deployment.

Requirements

Key must-have skills and experience; a short list of highly desirable skills follows.

• 3+ years experience in Product Implementation or Systems Product Engineering.
• Position will be located in Asia; candidate must be based in Asia.
• Experience debugging network hardware and configuration issues.
• Experience with high-density optical and network test processes and with Hot Swap products (electrical, power, optical, liquid-cooling backplanes).
• Proficient with MS Word, Excel, PowerPoint and familiar with Linux (admin/tools/scripts).
• Good verbal and written communication skills.

Nice-to-have:

• Experience with optical circuits.
• Product engineering experience with systems/boards containing ASICs, DDR3/4, USB, I2C, SERDES, Ethernet, Optics, PCIe, and board management controllers.
• Understanding of manufacturing processes, test flows, and new product introduction.
• Familiarity with HVAC and customer lab environment requirements.
• Experience using Microsoft PowerBI and ServiceMax.

Education Requirements

Bachelor of Science (BS) in Electrical Engineering is required.

Company Summary

Cadence develops electronic design automation software, hardware, and IP used to design advanced semiconductor chips. This role supports those systems in customer labs and field deployments.

About the Company

Company: Cadence Design Systems

Headquarters: San Jose, California, USA

Cadence Design Systems is a global electronic design automation company that provides software, hardware, and intellectual property for designing advanced semiconductor chips. With over 25 years in the industry, Cadence is known for its innovative technology solutions and has been recognized by Fortune Magazine as one of the 100 Best Companies to Work For. The company is dedicated to solving complex technical challenges in order to enable customers to create revolutionary products and experiences.