Staff Linux Support Engineer

Job Title

Staff Linux Support Engineer

Role Summary

Provide hands-on technical support and troubleshooting across embedded Linux stacks (firmware, kernel, device drivers, and applications) to internal and external partners. Work within a small central engineering support team to enable successful deployment of Arm architecture into software ecosystems and accelerate adoption for AI-focused hardware.

Experience Level

Senior (Staff). The posting does not specify a years-of-experience requirement.

Responsibilities

Primary duties include case ownership, hands-on debugging, and cross-team collaboration to stabilise products and enable partners.

• Manage and drive technical support cases to resolution, ensuring timely, high-quality outcomes.
• Perform hands-on debugging across complex embedded Linux stacks: firmware, kernel, drivers, and applications.
• Collaborate with internal engineering and central support teams to improve partner enablement and product stability.
• Contribute to documentation, FAQs, and knowledge bases to increase self-service and long-term efficiency.
• Support early deployment of new Arm hardware and software, assisting partners with onboarding.

Requirements

Must-have skills and experience:

• Strong understanding of embedded Linux software stacks, including kernel, drivers, and firmware integration.
• Experience triaging, debugging, mitigating, and resolving software issues using C, C++, and/or assembly.
• Effective written and verbal communication skills; able to collaborate across teams and with external partners.

Nice-to-have:

• Familiarity with Arm A- and M-class architectures.
• Experience supporting or developing products for embedded or AI-focused hardware platforms.
• Background in small silicon, embedded, or startup-style environments.

Education Requirements

Not specified.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.