Staff Firmware Applications Engineer

Job Title

Staff Firmware Applications Engineer

Role Summary

Individual-contributor, customer-facing role in the Partner Enablement Group based in Shanghai supporting Arm Neoverse server platforms. Focus on platform firmware, system bring-up, and cross-layer debug across silicon, firmware, and operating systems to enable partner platforms for cloud and datacenter customers.

Experience Level

Senior - typically 8+ years of experience in silicon, firmware, or server platform development and bring-up.

Responsibilities

Provide technical leadership and hands-on support for partner platform enablement and integration.

• Act as primary technical interface for customers throughout the product lifecycle.
• Lead and support system bring-up activities, including firmware-to-Linux boot flow enablement.
• Perform hands-on debugging across firmware, silicon, and system-level issues, including multi-socket and interconnect configurations.
• Advise on firmware integration and upstream open-source contributions.
• Collaborate with hardware teams to debug DDR, PCIe, and other high-speed interface integration issues.
• Track and drive customer issues: triage, root-cause analysis, prioritization, and resolution with internal teams.
• Deliver technical enablement via workshops, training, and documentation.
• Capture and communicate findings from customer engagements back into product and engineering teams.

Requirements

Key technical qualifications and abilities required to perform the role.

Must-have:

• 8+ years of experience in silicon, firmware, or server platform development and bring-up.
• Strong hands-on experience in system bring-up and debugging for SoC-based platforms.
• Proven expertise in platform firmware (UEFI) and low-level firmware (TF-A, SCP).
• Experience with Linux bring-up and debugging, including boot logs, kernel parameters, and early boot diagnostics.
• Good understanding of server platform architecture: CPU, memory, interconnect, and I/O subsystems.
• Familiarity with high-speed interfaces (PCIe, DDR) from a software/bring-up perspective.
• Strong customer-facing communication and collaboration skills in a global engineering environment.

Nice-to-have / Preferred:

• Experience with multi-socket systems and coherency fabrics (e.g., CMN).
• Familiarity with BMC / OpenBMC and system management flows.
• Experience supporting hyperscalers, OEMs, or large system integrators.
• Scripting skills for debug and automation (Python, Bash).
• Experience delivering technical training, workshops, or prior FAE/AE/system-integration roles.

Education Requirements

Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related technical field.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.