SMTS Application Engineering

Job Title

SMTS Application Engineering

Role Summary

As a Corporate Application Engineer, you will act as the primary technical advisor to customers, accelerating onboarding, deployment, optimization, and production adoption of AI solutions built on RISC-V processors, AI accelerators, SDKs and edge AI platforms.

You will work cross-functionally with Engineering, Product Management and Customer Program Management to resolve technical challenges and deliver measurable customer outcomes.

Experience Level

Senior - requires 10+ years of experience in application engineering, solutions engineering, customer success engineering, technical support engineering, or similar customer-facing technical roles.

Responsibilities

Primary responsibilities include customer technical leadership, support, optimization, training, and operational reporting:

• Serve as primary technical advisor for customer engagements: onboarding, integration, deployment, and production ramp.
• Capture customer requirements and advocate enhancements to Product and Engineering teams.
• Investigate, troubleshoot and resolve complex customer-reported issues; coordinate cross-functional escalations and root-cause analysis.
• Support deployment of customer AI models: optimization, profiling, benchmarking, performance analysis, and validation of deployment readiness.
• Develop and deliver technical training, workshops, demos, and enablement materials (SDKs, runtimes, simulators, workflows).
• Create application notes, deployment guides, benchmarking reports and best-practice documentation.
• Participate in customer health reviews, monitor adoption metrics, technical risks, and recurring support trends.
• Contribute to metrics, dashboards, and continuous improvement initiatives to improve Application Engineering execution.

Requirements

Summary of required and preferred qualifications. Degree requirements are listed under Education Requirements below.

Must-have:

• 10+ years experience in Application Engineering, Solutions Engineering, Customer Success/Technical Support engineering, or similar customer-facing technical role.
• Experience supporting semiconductor IP, embedded processors, AI accelerators, software platforms, SDKs, or development toolchains.
• Strong debugging and problem-solving skills across software, hardware and system-level environments.
• Proven experience working directly with customers to resolve complex technical issues.
• Excellent written, verbal and presentation skills.
• Professional proficiency in Mandarin Chinese and English for technical discussions and documentation.
• Ability to manage multiple technical engagements in a fast-paced environment.

Nice-to-have:

• RTL/SoC integration experience: reading/debugging RTL, integrating processor/IP blocks, synthesis, simulation analysis, verification environments, timing constraints and EDA tools.
• Experience with AI inference, neural networks, model optimization, deployment, and performance benchmarking.
• Familiarity with RISC-V architectures, embedded systems, processors, accelerators, compilers, or runtime software.
• Programming experience with Python, C/C++, Linux, scripting and software debugging tools.
• Domain knowledge in robotics, edge AI, industrial automation, computer vision, automotive, or intelligent embedded systems.
• Experience working with globally distributed teams and customers.

Education Requirements

Bachelor's degree or higher (Master's/PhD) in Electrical Engineering, Computer Engineering, Computer Science, AI/ML, or a related technical discipline is required.

About the Company

Company: GlobalFoundries

Headquarters: Saratoga Springs, New York, USA

GlobalFoundries is a leading contract manufacturer for the global semiconductor industry, with facilities in multiple countries, including the USA. The company develops a broad portfolio of semiconductor technologies and employs around 13,000 people worldwide. GlobalFoundries focuses on enhancing competitiveness in specialized application solutions and fostering innovation in mobile communications, consumer electronics, and automotive applications.