SKBU BBP Customer Engagement Applications Engineer
KLAJob Title
SKBU BBP Customer Engagement Applications Engineer
Role Summary
Provide technical applications support for deployment and optimization of KLA products in customer fabrication facilities. Act as the primary remote escalation for field service engineers and coordinate troubleshooting, experiments, recipe development, and customer training.
Experience Level
Mid-level. Role expectations indicate several years of hands-on experience in relevant technical environments (see Education Requirements for specific years guidance).
Responsibilities
Primary responsibilities include supporting customers, troubleshooting, and driving application performance.
- Provide technical applications support for KLA products at customer fabs.
- Lead and coordinate remote and local troubleshooting; escalate and support onsite field service engineers.
- Collaborate with internal engineering, sales, and marketing teams and with customer engineers.
- Design and perform experiments to characterize tool and subcomponent performance.
- Develop and optimize process recipes and application models.
- Deliver application support and training to customers.
Requirements
Must-have skills and preferred qualifications.
- Proven ability to support and troubleshoot semiconductor equipment and processes in a customer environment.
- Experience designing and executing experiments and developing process recipes.
- Strong verbal and written communication skills in English.
- Ability to work cross-functionally with engineering, sales, and customer teams.
- Comfort with providing escalation support and coordinating on-site and remote activities.
- Nice-to-have: prior experience in IC processing or semiconductor equipment, and optics-related background.
Education Requirements
MS or higher in Engineering, Physics, Materials Science, or Electronics preferred. Experience guidance listed in posting: MS plus ~3 years relevant experience or BS plus ~5 years relevant experience. Optics-related background is noted as desirable.
About the Company
Company: KLA
Headquarters: Chennai, India
KLA is a global leader in diversified electronics for the semiconductor manufacturing industry. The company enables the production of electronic devices by inventing systems and solutions for manufacturing integrated circuits, wafers, and displays. With over 40 years of experience, KLA invests heavily in innovation and R&D to support advanced chip design and manufacturing process optimization, collaborating with top technology providers to deliver future electronic devices.
