Server Customer Debug Engineer

Job Title

Server Customer Debug Engineer

Role Summary

Join AMD's Server Customer Engineering team as a Systems Debug Engineer focused on customer-facing silicon and system validation, debug, and root-cause resolution. The role works with customers and cross-functional AMD teams to reproduce, analyze, and resolve complex hardware and firmware issues.

Primary areas include RAS, PCIe/CXL, memory, MCA/MCE, and microcontroller-related failures during post-silicon validation, bring-up, and production support.

Experience Level

Mid-level; no specific years of experience listed.

Responsibilities

Deliver customer-facing debug and validation support across silicon and systems; collaborate with internal teams to resolve issues.

• Work with customers to diagnose and resolve failures related to RAS, PCIe, Memory, MCA, CXL and micro-controller subsystems.
• Use debug tools (scripts, protocol analyzers, SCAN, JTAG) to narrow root causes.
• Provide validation and debug recommendations for new features and customer platforms.
• Debug issues during bring-up, validation, production, and field support phases.
• Coordinate cross-functional task forces and collaborate with global AMD teams.
• Engage with software, hardware and design teams to drive fixes and mitigations.

Requirements

Must-have technical skills and constraints are listed below; preferred items are noted.

• Experience with RAS validation and debug.
• PCIe/CXL functional and protocol debug (Gen1–Gen6), including IP bring-up and analysis.
• Memory functional and protocol validation or debug.
• MCA/MCE (machine check architecture/exception) validation and debug.
• Post-silicon validation and debug methodologies.
• Proficiency with debug tools and test equipment such as protocol analyzers and oscilloscopes.
• Programming or scripting experience (Python required; familiarity with C++, Perl, Ruby is a plus).
• Strong debugging techniques and methodologies.
• This role is not eligible for visa sponsorship.

Education Requirements

Bachelor's or Master's degree in Computer Engineering, Computer Science, or Electrical Engineering.

About the Company

Company: Advanced Micro Devices

Headquarters: Sunnyvale, California, USA

Advanced Micro Devices, or AMD, is a global semiconductor company that designs and manufactures microprocessors, graphics processors, and related technologies for a variety of computing devices. Known for pushing the boundaries of innovation, AMD's mission is to deliver high-performance computing solutions for AI, data centers, gaming, and embedded applications. They foster a collaborative, inclusive culture focused on creativity and problem-solving, aiming to drive progress and excellence in technology.