Senior Technical Support Engineer - Electromagnetism
SynopsysJob Title
Senior Technical Support Engineer - Electromagnetism
Role Summary
Provide technical support and engineering guidance for electromagnetics and high-frequency electronics simulation workflows. Work with customers and internal teams to diagnose simulation issues, reproduce defects, validate fixes, and improve product workflows and documentation.
Experience Level
Senior-level. No explicit years-of-experience requirement stated in the posting.
Responsibilities
Primary responsibilities include direct customer support, troubleshooting, and cross-team collaboration to improve product quality and usability.
- Provide technical support for HFSS, HFSS 3D Layout, SIwave, Q3D, AEDT Circuit and related electromagnetics tools.
- Troubleshoot signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis across package, PCB, and connector workflows.
- Advise on simulation setup, meshing strategy, solver selection, and post-processing to produce valid, actionable results.
- Create reproducible test cases, document product issues, file defect reports, verify fixes, and participate in field testing of releases.
- Evaluate new releases against real customer use cases to assess readiness and usability.
- Collaborate with product development, field teams, and senior support engineers to relay customer workflow insights.
- Contribute to internal knowledge base and create enablement content to scale support capability.
Requirements
Must-have technical skills and work-authorisation requirements. Preferred items are noted when present.
- Hands-on experience with HFSS, SIwave, Ansys AEDT, or comparable CAE/EDA simulation platforms in a design or support role.
- Working knowledge in at least one area: signal integrity, power integrity, crosstalk analysis, impedance simulation, or eye-diagram analysis.
- Familiarity with circuit-level and timing analysis relevant to signal integrity and compliance testing.
- Experience with package, PCB, or connector design workflows and associated engineering processes.
- Understanding of microwave and antenna fundamentals, including S-parameters and wave propagation.
- Ability to triage ambiguous customer issues, prioritize multiple open cases, and communicate clearly with technical and non-technical stakeholders.
- Willingness to travel domestically up to 10% for customer support, training, or team collaboration.
- U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements.
Education Requirements
Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or a related field with coursework or focus in high-frequency electromagnetics. A Master's degree is listed as a plus. The posting allows related technical fields; no certification requirements or explicit "equivalent experience" language was provided.
About the Company
Company: Synopsys
Headquarters: Mountain View, California, USA
Synopsys is a leading company in electronic design automation (EDA) and semiconductor IP solutions. It provides tools and services for designing and verifying complex semiconductor devices and systems. The company plays a pivotal role in the semiconductor industry, helping engineers innovate and deliver higher-quality products faster. Synopsys is committed to advancing technology standards and offers a range of software and hardware solutions to its clients globally.
