Senior Hardware Product Quality Manager, PQM

Job Title

Senior Hardware Product Quality Manager, PQM

Role Summary

Individual contributor responsible for supporting datacenter hardware quality initiatives and driving resolution of customer complaints. Works closely with customer-facing teams and cross-functional engineering groups to investigate issues, manage incidents, and ensure product quality and reliability.

Position is based in Santa Clara, California and focuses on customer-facing quality management for NVIDIA hardware products.

Experience Level

Senior — typically requires 8+ years of experience in electronics customer quality or related roles.

Responsibilities

Key responsibilities include managing customer issues, data-driven analysis, and cross-team coordination.

• Participate in regular quality conference calls and face-to-face customer meetings.
• Track and report key quality metrics to engineering and management.
• Analyze quality and reliability data using statistical methods to identify trends and assess risk.
• Lead response to crisis or customer-critical issues: assimilate technical details, direct engineering activities, and formulate customer responses.
• Prepare customer-facing presentations on root cause, risk assessments, corrective and preventative actions, and recovery plans.
• Write and review 8D reports for customer consumption.
• Serve as issue manager for critical incidents, coordinating multiple engineering teams to drive timely resolution and maintain operational continuity.
• Drive internal problem resolution and continuous improvement initiatives.
• Identify opportunities to accelerate PQM workflows with AI and guide integration of AI-enabled tools into quality processes.

Requirements

Must-have skills and experience; followed by preferred qualifications.

• 8+ years of experience in an electronics customer quality role.
• Proven customer interface experience and ability to rapidly comprehend technical details related to customer complaints.
• Proficiency with 8D problem-solving methodology and structured problem solving.
• Excellent written and oral communication skills.
• Strong interpersonal skills, logical problem-solving ability, time management, and task prioritization.
• Strong organizational and program management skills; experience coordinating across multiple engineering and business teams.
• Proficient with MS Office and data analysis tools.

Nice-to-have:

• Experience with semiconductor manufacturing processes (Si fab, package assembly, final test).
• Knowledge of SMT and PCBA manufacturing practices and controls.
• Familiarity with electronics reliability standards at component, board, or system level.
• Experience with server system hardware design, development, failure analysis, or testing.
• Demonstrated close working relationships with customer quality teams.

Education Requirements

BS or MS in electrical engineering, quality, or a related technical field — or equivalent practical experience.

About the Company

Company: NVIDIA

Headquarters: Santa Clara, California, USA

NVIDIA is a global leader in accelerated computing, renowned for its innovative solutions in AI and digital twins that transform diverse industries. The company specializes in networking technologies, providing end-to-end InfiniBand and Ethernet solutions for servers and storage that optimize performance and scalability. NVIDIA serves sectors such as high-performance computing, enterprise data centers, and cloud computing, constantly reinventing its products and services to stay ahead in the market.