Senior Engineer, Customer Support Engineer

Job Title

Senior Engineer, Customer Support Engineer

Role Summary

Provide deep technical expertise to resolve complex digital Physical Design (PD) challenges for customers. Serve as a senior technical escalation point within the customer support organization and work with product and platform engineering to ensure successful tape-outs.

Experience Level

Senior — the posting indicates 4+ years of relevant industry experience.

Responsibilities

Primary responsibilities include:

• Act as senior technical escalation point and lead debugging for complex PD issues across synthesis, place-and-route, and post-route closure.
• Troubleshoot implementation and EDA tool problems and identify engineering or flow-level fixes and workarounds.
• Advise customers on PD recipes and implementation strategies to meet Power, Performance, and Area (PPA) targets.
• Develop and maintain user guides, application notes, and reference physical implementation flows.
• Collaborate with support leadership, R&D, and platform engineering to relay technical feedback and improve tools and flows.

Requirements

Must-have skills and experience:

• 4+ years hands-on experience in the digital Physical Design flow, covering synthesis through place-and-route to post-route signoff.
• Strong analytical and debugging skills for implementation and EDA tool issues.
• Excellent verbal and written communication; able to translate technical findings into clear guidance for customers and internal teams.
• Proven ability to act as a technical escalation point and work cross-functionally.

Nice-to-have:

• Background in applications engineering or technical support within the semiconductor or EDA industry.
• Hands-on experience with industry-standard tools (for example Synopsys Fusion Compiler/ICC2, Cadence Innovus, Genus).
• Proficiency in scripting (TCL, Python) to automate debugging and analyze design databases.

Education Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field is listed. The posting expects 4+ years of relevant industry experience. No specific certifications were mentioned.

About the Company

Company: SiFive

Headquarters: San Mateo, California, United States

SiFive is a pioneering company in the RISC-V ecosystem, focused on transforming the future of computing by delivering high-performance, data-intensive RISC-V solutions. Their compute platforms empower leading technology firms to innovate across various markets, including AI, machine learning, and automotive sectors. SiFive is recognized for its commitment to ongoing innovation and fostering collaboration among talented teams, impacting lives by enabling advanced chip design.