Senior Customer Technical Enablement and Debug Engineer

Job Title

Senior Customer Technical Enablement and Debug Engineer

Role Summary

Lead system-level debug and act as the primary technical interface between Intel's IPU engineering team and strategic customers. Diagnose and resolve complex hardware, firmware, and software issues in customer deployments and improve in-field diagnostics and debug workflows.

Collaborate cross-functionally with architecture, design, validation, firmware, and software teams to drive fast resolution and enable successful customer deployments.

Experience Level

Senior-level; typically requires 5+ years of relevant system-level debug experience.

Responsibilities

Key responsibilities include frontline customer support, system-level debug, and cross-functional coordination:

• Serve as the primary technical contact for customer-reported issues; lead real-time triage and resolution.
• Investigate and debug across the full stack: silicon, firmware, drivers, and system software.
• Reproduce field issues in lab environments and drive end-to-end root-cause analysis.
• Identify failing components (HW/FW/SW) and coordinate resolution across internal teams.
• Drive escalations, align priorities, and ensure rapid issue turnaround with architecture and design teams.
• Support customer enablement for new use-cases and improve field-debug capabilities and workflows.
• Capture systemic issues (escapees) and drive closure; document and communicate findings and mitigation plans to customers and stakeholders.

Requirements

Required skills and experience; preferred items noted.

• Must-have: 5+ years of system-level debug experience spanning hardware, firmware, and software.
• Must-have: Strong experience with networking systems, device drivers, and Linux environments.
• Must-have: Experience debugging complex silicon/system issues in lab or customer environments.
• Must-have: Strong problem-solving and root-cause analysis abilities; ability to manage high-priority escalations under pressure.
• Must-have: Excellent written and verbal communication skills for customer-facing engagement.
• Nice-to-have: Knowledge of IPU / SmartNIC / data center networking architectures.
• Nice-to-have: Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure.
• Nice-to-have: Familiarity with debug tools, traces, JTAG, core dumps, and low-level interfaces.
• Nice-to-have: Prior experience in customer-facing engineering roles.

Education Requirements

Minimum: Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field. Preferred: post-graduate degree in a related field. The posting indicates these qualifications may also be met via a combination of industry experience, internships, or relevant coursework/research (equivalent practical experience).

About the Company

Company: Intel Corporation

Headquarters: Santa Clara, California, USA

Intel Corporation is a leading multinational technology company known for its innovative semiconductor solutions, including microprocessors, artificial intelligence accelerators, and memory products. Headquartered in the United States, Intel focuses on cutting-edge technology and a collaborative working environment, driving advancements in semiconductor manufacturing to meet global demands. The company emphasizes professional development and aims to shape the future of technology through groundbreaking designs.