Quality Assurance Director

Job Title

Quality Assurance Director

Role Summary

Lead the Customer Quality Engineering organization that supports top-tier global customers. Act as the primary quality interface for key accounts, manage a team of Customer Quality Engineers (CQEs), and drive timely resolution of customer issues to protect revenue and maintain customer confidence.

Experience Level

Senior — typically 8–10+ years of relevant experience; the posting specifies 10+ years with a BSEE or 8+ years with an MSEE.

Responsibilities

Accountable for customer-facing quality performance, team leadership, and cross-functional issue resolution.

• Serve as the quality focal point for top-tier global customers and manage escalations.
• Own customer quality metrics (PPM, RMA, SCARs, audits, scorecards) and ensure commitments are met.
• Lead executive-level customer reviews, quality summits, and strategic business reviews.
• Manage, mentor, and develop a worldwide CQE team; allocate resources and prioritize workload.
• Establish best practices for customer engagement, issue resolution, and consistent communication.
• Drive end-to-end resolution of complex quality issues, including containment, root cause, and corrective action.
• Lead cross-functional problem-solving with fab, assembly/test, R&D, product engineering, and supply chain teams.
• Partner with internal leadership to influence design-for-quality, process robustness, and reliability improvements.

Requirements

Must-have technical and leadership qualifications; nice-to-have items listed separately.

• Must-have: Experience managing quality for top-tier customers and handling escalations.
• Must-have: Expertise in structured problem-solving and root cause analysis.
• Must-have: Strong knowledge of semiconductor manufacturing processes: wafer fab, assembly, test, and reliability.
• Must-have: Excellent communication and influencing skills at technical, operational, and executive levels.
• Must-have: Experience leading geographically distributed teams.
• Must-have: Ability to support domestic and international business travel.
• Nice-to-have: Experience supporting AI customers or AI-related product lines.

Education Requirements

Required: Bachelor of Science in Electrical Engineering (BSEE) with 10+ years of relevant experience, or Master of Science in Electrical Engineering (MSEE) with 8+ years. The role expects prior experience as a Customer Quality or Product Engineer supporting customers or business units.

About the Company

Company: Renesas

Headquarters: Hitachinaka, Japan

Renesas is a global leader in embedded semiconductor solutions, providing high-quality products across automotive, industrial, infrastructure, and IoT sectors. With over 22,000 employees in more than 30 countries, the company focuses on scalable solutions that enhance user experience and drive innovation while committed to sustainability and energy efficiency.