Product Quality Engineer

Job Title

Product Quality Engineer

Role Summary

Own the Failure Analysis (FA) lab at Morse Micro's Irvine site, manage customer-returned units from receipt through root-cause analysis, and verify corrective actions. Act as the primary liaison between customers, FAEs, and remote engineering teams to drive investigations to closure.

Experience Level

Mid-level. Specific years of experience not stated; requires demonstrated hands-on RF test and failure-analysis experience.

Responsibilities

Perform lab FA execution, customer communication, cross-site coordination, and documentation to resolve product failures.

• Receive, log, and maintain chain-of-custody for customer-returned units; manage sample tracking through investigation completion.
• Operate the Irvine production lab (LitePoint IQxel or equivalent) to run full Tx/Rx RF test suites measuring Tx power, EVM, SEM, PER, and frequency error across MCS/BW/frequency combinations; flash firmware branches for before/after verification.
• Perform systematic multi-unit failure triage using module test jigs: power-on behavior, chip serial logging, failure mode classification, and Jira ticket creation.
• Conduct component-level fault isolation to determine whether failures originate at the chip or PCB level.
• Prepare and issue customer-facing FA Reports that state root cause, corrective action, and verification evidence.
• Serve as primary customer contact for FA cases: acknowledge receipt, set timelines, and provide data-backed status updates.
• Maintain detailed Jira tickets and Confluence documentation with test configurations, firmware versions, per-unit results, and failure evidence for remote teams.
• Facilitate cross-site FA review calls: present findings, capture action items, and track commitments to closure.
• Support OSAT and vendor quality oversight, review JEDEC-based qualification and reliability reports, and flag missing or borderline data.

Requirements

Key must-have skills are listed first; preferred skills follow.

• Must-have:
  • Hands-on RF production test experience operating LitePoint IQxel or equivalent; running Tx/Rx suites, flashing firmware, and configuring BCF/test region settings for corrective-action verification.
  • Demonstrated module-level failure triage experience: power-on jig assessment, chip serial logging, multi-category failure classification, and Jira-based tracking.
  • Proven ownership of customer FA investigations end-to-end, including FA Report delivery and verification of corrective actions.
  • Strong technical writing skills for clear customer-facing reports and internal investigation documents.
  • Effective cross-time-zone communication and experience with distributed engineering teams using async workflows, Jira, and Confluence.
• Preferred:
  • Familiarity with Wi‑Fi HaLow (IEEE 802.11ah), Wi‑Fi, or similar RF/wireless semiconductor products.
  • Experience with MFT or similar production test software for module-level test execution and data collection.
  • Familiarity with JEDEC reliability qualification standards (HTOL, HTSL, TC, uHAST, MSL, ESD-CDM) from a review perspective.
  • Experience performing OSAT or test supplier quality audits and working in a fabless semiconductor environment.

Education Requirements

Not specified.

About the Company

Company: Morse Micro

Headquarters: Sydney, New South Wales, Australia

Morse Micro is an Australian fabless semiconductor company developing low-power Wi‑Fi HaLow (802.11ah) chips and SoCs for Internet of Things (IoT) applications, with global offices supporting design, silicon bring-up and production.