Product Quality Engineer

Job Title

Product Quality Engineer

Role Summary

Support resolution of customer-reported Intel product quality and technical issues for hardware products. Conduct investigations, testing, and cross-functional coordination to determine root cause and implement corrective actions.

Work with internal teams and, when necessary, directly with customers across multiple geographies to close cases and improve customer support processes.

Experience Level

Mid-level. No specific years of experience stated.

Responsibilities

Core responsibilities include technical investigation, testing, coordination, and documentation:

• Investigate customer returns and perform component and system-level testing.
• Interact with customers directly when required to reproduce or clarify issues.
• Coordinate with internal engineering and support teams to identify root cause and corrective actions.
• Document findings and compose technical reports for issue closure.
• Support ramp and qualification of new products and drive improvements to the customer support process for existing products.

Requirements

Must-have skills, environment, and working conditions:

• Basic technical knowledge of microelectronics, computer organization, and architecture.
• Strong verbal and written communication skills; fluent in English.
• Able to work independently with minimal supervision.
• Willingness to collaborate with teams and customers across Malaysia, PRC, Taiwan, Japan and other geographies.
• On-site presence required; primary location Ho Chi Minh City, Vietnam. Shift: Shift 1 (Vietnam).

Education Requirements

Bachelor's degree or above in science, electrical and electronics engineering, or computer architecture.

About the Company

Company: Intel Corporation

Headquarters: Santa Clara, California, USA

Intel Corporation is a leading multinational technology company known for its innovative semiconductor solutions, including microprocessors, artificial intelligence accelerators, and memory products. Headquartered in the United States, Intel focuses on cutting-edge technology and a collaborative working environment, driving advancements in semiconductor manufacturing to meet global demands. The company emphasizes professional development and aims to shape the future of technology through groundbreaking designs.