Principal Field Applications Engineer - Silicon

Job Title

Principal Field Applications Engineer — Silicon

Role Summary

Own customer-facing technical execution from silicon evaluation through production deployment for Arm-based server platforms. Work with customers, partners, and internal engineering teams to accelerate time-to-value and ensure production readiness.

Experience Level

Senior — typically 8+ years in field applications engineering, systems engineering, silicon applications, or equivalent customer engineering roles.

Responsibilities

Primary responsibilities include evaluation, bring-up, support, and enablement for server-class Arm silicon:

• Serve as the main technical interface for customers evaluating and deploying server silicon.
• Lead product evaluation lifecycle: goal-setting, pre-delivery checks, Day‑0 acceptance, execution, remote support, and closeout.
• Run board, firmware, kernel/OS, and workload bring-up and debugging.
• Drive Day‑0 readiness and acceptance gates (BMC, console, firmware baseline, boot path, diagnostics).
• Triage customer issues, define severity, collect evidence, and coordinate L2/L3 engineering support.
• Support workload enablement and tuning for cloud-native, AI, and enterprise workloads.
• Review customer build artifacts and deliver training and enablement to customer engineering teams and operators.
• Translate field feedback into product improvements and support content.

Requirements

Must-have skills and experience:

• 8+ years supporting customers in FAE, systems engineering, silicon applications, or customer engineering roles.
• Hands-on experience with companies that build and deliver servers or network infrastructure.
• Strong server platform knowledge: CPU/memory hierarchy, PCIe, CXL awareness, NUMA fundamentals, firmware/OS bring-up.
• Linux systems troubleshooting and performance analysis in data center environments.
• Experience supporting customers from pre-sales evaluation through post-silicon deployment.
• Strong customer communication; able to explain technical tradeoffs to engineers and executives.
• Eligibility to work in the United States without company sponsorship.

Education Requirements

Bachelor of Science in Electrical Engineering, Computer Engineering, or Computer Science is listed; equivalent practical experience accepted. Master’s degree or equivalent experience preferred.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.