Principal Engineer, Customer Validation

Job Title

Principal Engineer, Customer Validation

Role Summary

Hands-on technical contributor responsible for customer-focused system validation of enterprise and data-center SSDs. Own execution, debugging, qualification, and coordination with firmware, hardware, and system engineering teams.

Work includes planning validation cycles, maintaining test environments, driving root-cause analysis, developing automation, and mentoring less-experienced engineers.

Experience Level

Senior-level — the posting specifies approximately 8+ years of relevant experience in customer, product, or system validation roles.

Responsibilities

Primary responsibilities include planning and executing customer-specific validation, debugging, scripting, and cross-functional coordination.

• Plan and execute customer-specific system and SSD validation cycles, including regressions and qualification runs.
• Set up and maintain validation environments; analyze test results and drive root-cause resolution.
• Perform system-level and drive-level debugging and reproduce customer-reported issues across firmware, hardware, and systems.
• Develop and enhance validation test cases, scripts, and automation frameworks.
• Own validation execution for assigned programs and contribute to test strategy.
• Mentor and provide technical guidance to developing engineers.

Requirements

Must-have skills and experience for the role (education summarized separately below).

• Strong knowledge of NVMe and PCIe protocols and debugging across system, firmware, and hardware domains.
• Proven experience performing system-level validation in complex hardware/software environments.
• Experience collaborating with cross-functional teams (firmware, hardware, systems) and supporting customer qualification programs.
• Proficiency with scripting/programming (Python, C/C++ or similar) and validation methodologies.
• Experience with validation automation and test frameworks.
• Strong communication skills for multi-functional and customer-facing interactions.

Nice-to-have:

• Experience supporting OEM, hyperscale, or cloud customer qualification programs.
• Prior ownership of customer-facing validation execution and technical leadership or mentoring experience.
• Familiarity with industry certifications, compatibility testing, or joint qualification processes.
• Experience applying AI to improve organizational validation efficiency.

Education Requirements

The posting specifies a Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field and calls for 8+ years of experience in customer, product, or system validation roles. Relevant advanced degrees or equivalent professional experience may be considered.

About the Company

Company: Micron Technology

Headquarters: Boise, Idaho, USA

Micron Technology is a global leader in memory and storage solutions, dedicated to transforming how the world uses information. The company offers a diverse portfolio of high-performance DRAM, NAND, and NOR memory products under the Micron and Crucial brands. With a commitment to customer focus and technological innovation, Micron drives advancements in artificial intelligence, 5G, and other data-centric applications, empowering users to learn, communicate, and progress.