Non-Volatile Memory Quality & Reliability Assurance RMA Engineer

Job Title

Non-Volatile Memory Quality & Reliability Assurance RMA Engineer

Role Summary

Performs failure analysis and root-cause investigations on returned non-volatile memory products (SSDs, NVMe, UFS, eMMC). Works within quality and reliability teams to diagnose customer returns, validate corrective actions, and maintain failure-analysis documentation.

This role is based at the Singapore site and supports cross-functional engineering and customer-facing teams.

Experience Level

Mid-level — typically 3–6 years of relevant experience; prior exposure to NVMe or managed NAND products is advantageous.

Responsibilities

Primary duties include failure analysis, experiment design, documentation, and cross-team issue resolution.

• Perform system-level failure analysis of customer-returned products and identify electrical and physical failure modes.
• Analyze logs, test data, and device behavior across firmware, NAND, controller, and system interactions.
• Design and execute targeted experiments to validate hypotheses and corner cases.
• Determine and verify root causes and corrective actions; produce written FA diagnostic reports and maintain records in quality systems.
• Provide technical support and training to customer-facing engineers; collaborate with cross-functional teams to resolve RMA issues.
• Maintain technical knowledge of product capabilities and perform additional testing and receiving processes as needed.
• Integrate AI-assisted tools and insights into daily work to improve efficiency and quality, following organizational standards.

Requirements

Core skills and experience required to perform the role.

• Hands-on experience with failure analysis, debugging, and test methodologies.
• Proficiency with data analysis and visualization tools (e.g., Python, SQL-based systems, Tableau or JMP).
• Knowledge of semiconductor manufacturing, assembly, and test flows.
• Strong analytical ability with structured root-cause problem-solving.
• Effective written and verbal communication for technical and non-technical audiences.
• Ability to manage ambiguity, prioritize multiple RMAs, and meet aggressive deadlines.
• Ability to collaborate and influence across cross-functional teams without direct authority.
• Nice-to-have: experience working with non-volatile memory system products (SSD/NVMe, UFS, eMMC).

Education Requirements

Degree in Electrical or Electronics Engineering or a related field.

About the Company

Company: Micron Technology

Headquarters: Boise, Idaho, USA

Micron Technology is a global leader in memory and storage solutions, dedicated to transforming how the world uses information. The company offers a diverse portfolio of high-performance DRAM, NAND, and NOR memory products under the Micron and Crucial brands. With a commitment to customer focus and technological innovation, Micron drives advancements in artificial intelligence, 5G, and other data-centric applications, empowering users to learn, communicate, and progress.