Lead Customer Engagement Engineer

Job Title

Lead Customer Engagement Engineer

Role Summary

As a member of the HSV Customer Support Team, provide technical support for Palladium, Protium and Virtual Protocol (PDAPP) products. Work with customers, field application engineers and R&D to diagnose issues, validate fixes, test new features and define enhancements.

Experience Level

Senior-level. The role expects lead-level ownership and typically requires a minimum of 5 years of relevant experience.

Responsibilities

Primary responsibilities include ownership of customer issues and validation of fixes.

• Own and drive to resolution product issues reported by field AEs and customers.
• Debug customer failures, produce test cases that reproduce issues, and log defects with R&D.
• Recommend workarounds or application-level solutions when necessary.
• Test and validate R&D fixes, patches, and new product features; participate in internal beta testing.
• Collaborate with customers and internal teams to specify enhancement requests.
• Occasional travel to customer sites to resolve critical issues.

Requirements

Must-have technical skills and experience.

• Strong knowledge of design debug techniques and digital logic design.
• Knowledge of verification methodologies used in complex EDA environments.
• Proficiency in HDL: Verilog, SystemVerilog, VHDL; ability to create test cases quickly.
• Proficiency in Unix/Linux scripting (ksh, bash, csh).
• Experience with PCIe, USB and Ethernet protocols.
• Experience with SVA, SystemVerilog coverage, Low Power (UPF); UVM experience is a plus.
• Experience with emulation; familiarity with Cadence Palladium preferred.
• Excellent written and verbal communication skills to explain complex issues to customers and internal teams.

Education Requirements

Requires a Bachelor's degree in Electrical Engineering or Computer Engineering (BS-EE/CE). A Master’s degree in EE/CE (MS-EE/CE) is preferred. The posting specifies a minimum of 5 years' relevant experience in design/verification or applications engineering/technical support as an expectation alongside or instead of higher degree credentials.

About the Company

Company: Cadence Design Systems

Headquarters: San Jose, California, USA

Cadence Design Systems is a global electronic design automation company that provides software, hardware, and intellectual property for designing advanced semiconductor chips. With over 25 years in the industry, Cadence is known for its innovative technology solutions and has been recognized by Fortune Magazine as one of the 100 Best Companies to Work For. The company is dedicated to solving complex technical challenges in order to enable customers to create revolutionary products and experiences.