Intel Foundry Senior Customer Quality Engineer

Job Title

Intel Foundry Senior Customer Quality Engineer

Role Summary

Serve as the primary customer-quality representative for Intel Foundry partner organizations, focusing on quality, reliability, and customer experience for OSAT (assembly/test) services. Work across internal teams and external customers to manage incidents, audits, KPIs, and continuous improvement initiatives.

Experience Level

Senior level. Guidance: approximately 8+ years of applicable industry experience (or equivalent industry experience).

Responsibilities

Key day-to-day responsibilities include:

• Represent Customer Quality to external customers and internal Intel Foundry teams.
• Manage excursions and incidents involving customer material and lead root-cause and containment activities.
• Field and resolve manufacturing-quality inquiries from customers with timely responses.
• Support customer audit requests and provide required documentation and follow-up.
• Drive cross-site continuous improvement initiatives to enhance OSAT service quality and customer experience.
• Track and report customer KPIs internally and with customers; develop and implement action plans to improve metrics.
• Advocate for customer needs within Intel Foundry and help establish business processes and collateral to support customers.
• Measure customer quality experience for OSAT services and coordinate corrective actions with customer-facing teams.

Requirements

Required and preferred skills and experience.

• Must-have: Substantial applicable experience in IC packaging / OSAT environments and direct manufacturing experience.
• Must-have: Experience managing excursions, change notifications, RMA processes, or audit support in a production setting.
• Must-have: Experience working directly with external customers and coordinating cross-functional responses.
• Must-have: Strong analytical and problem-solving skills; proven ability to drive corrective actions and improvements.
• Must-have: Effective communication, negotiation, and customer-service skills for highly interactive, cross-geography collaboration.
• Nice-to-have: Familiarity with assembly process technology, advanced packaging, quality & reliability standards, 8D methodology.

Education Requirements

BS or MS in Engineering (or similar) is stated as the typical qualification; a PhD is listed as an alternative with reduced experience years. The posting also allows equivalent industry experience obtained through work, internships, coursework, or research.

About the Company

Company: Intel Corporation

Headquarters: Santa Clara, California, USA

Intel Corporation is a leading multinational technology company known for its innovative semiconductor solutions, including microprocessors, artificial intelligence accelerators, and memory products. Headquartered in the United States, Intel focuses on cutting-edge technology and a collaborative working environment, driving advancements in semiconductor manufacturing to meet global demands. The company emphasizes professional development and aims to shape the future of technology through groundbreaking designs.