FPGA Customer Quality Engineer

Job Title

FPGA Customer Quality Engineer

Role Summary

Responsible for driving FPGA product quality and resolving customer-reported hardware and system issues. Works externally with customers and internally with engineering, operations, and supply chain teams to perform root-cause analysis and implement corrective actions.

Focuses on debug of chips, boards, and systems, and on improving manufacturing and field quality data and processes.

Experience Level

Senior-level — requires extensive experience. The posting specifies 10+ years working with FPGA/ASIC products and 7+ years in customer-facing debug and board-level validation.

Responsibilities

Primary responsibilities include customer-facing debug, cross-functional coordination, and quality improvement activities.

• Troubleshoot and debug customer-reported issues across hardware, firmware, software, board, system, and manufacturing.
• Coordinate with customers, internal engineering, operations, and supply chain teams to drive root-cause analysis and corrective/preventive actions.
• Conduct on-site customer and manufacturing partner reviews and quality meetings; travel as required.
• Support product qualification, system-level requirements alignment, and production ramp-up at customer sites.
• Develop and improve data collection, monitoring, and failure analysis to enable continuous quality improvement.

Requirements

Must-have technical experience and skills.

• 10+ years working with FPGA and/or ASIC products in design, validation, test, quality engineering, lab debug, or applications engineering.
• 10+ years applying digital logic design principles including SRAM, FIFO, PLL, and related architectures.
• 7+ years providing technical support to external customers for FPGA and/or ASIC-based designs, including issue resolution and design guidance.
• 7+ years leading component debug activities, performing root-cause analysis and cross-functional issue resolution.
• 7+ years in board-level design, bring-up, validation, or hardware system debug.
• 7+ years using FPGA development tools (for example, Quartus) with hands-on knowledge of FPGA architecture, IP integration, and timing/voltage/temperature considerations.
• 5+ years working with high-speed interfaces such as Ethernet, PCIe, DDR, HDMI, USB, AXI, or similar protocols.

Nice-to-have:

• 12+ years of FPGA/ASIC experience.
• Strong analytical, verbal and written communication, and organizational skills.
• Ability to work independently and collaboratively across cross-functional teams; willingness to travel as needed.

Education Requirements

Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field.

About the Company

Company: Altera

Headquarters: Bengaluru, Karnataka, India

Altera provides leadership programmable solutions for applications ranging from cloud to edge, unveiling limitless AI possibilities. Their extensive product portfolio includes FPGAs, CPLDs, Intellectual Property, development tools, and System on Modules aimed at accelerating innovation in various fields.