Field Application Engineer

Job Title

Field Application Engineer

Role Summary

The Field Application Engineer (FAE) provides pre-sales and post-sales technical support for Lumentum's Cloud & Networking Platform products, focusing on optical modules and components for datacenters and GPU clusters. The role partners with Product Line Management, Sales, and R&D to drive customer design-ins and resolve system-level integration issues.

Experience Level

Mid-level. The posting specifies a minimum of 3 years of engineering experience working on coherent optical modules and components.

Responsibilities

Support sales and customers with technical expertise, demonstrations, and troubleshooting to enable product adoption and successful integration.

• Provide pre-sales technical support, product demonstrations, and presentations to customers and sales teams.
• Engage with customers on requirements, participate in design reviews, and respond to RFIs/RFQs.
• Bring up transceiver modules at customer sites, troubleshoot prototypes, and develop solutions to achieve design-in.
• Prepare and manage customer-facing technical documentation: corrective actions, analysis reports, test plans, reliability qualification plans, and performance improvement plans.
• Manage Product Change Notification (PCN) processes with customers and engineering.
• Participate in failure analysis, corrective action, and lessons-learned activities.

Requirements

Key technical skills and practical experience required or strongly preferred.

• Must have: Minimum 3 years engineering experience designing, developing, or testing coherent optical modules/components (including DSPs, receivers, modulators, lasers).
• Must have: Direct product development and NPI experience with optical components/modules or system OEMs; practical knowledge of transceiver hardware, specifications, and test of firmware/hardware interfaces.
• Must have: Ability to travel domestically and internationally and strong written and spoken English.
• Nice to have: Familiarity with device firmware structure and functionality.
• Nice to have: Familiarity with standards such as CMIS/C-CMIS, Ethernet, and InfiniBand.
• Nice to have: Experience with popular switch/router platforms and ONTs (e.g., Arista, Cisco, Nvidia).
• Nice to have: Practical scripting experience (Python) for test and validation tasks.

Education Requirements

Bachelor's degree in the physical sciences or electrical engineering, or equivalent practical experience. (The posting specifies a degree in physical sciences or electrical engineering or equivalent; no specific graduate degree or certification was required.)

About the Company

Company: Lumentum

Headquarters: Milpitas, California, United States

Lumentum develops optical and photonic products and subsystems for telecommunications, data centers, cloud computing and industrial applications, providing lasers, modulators, transceivers and test solutions that enable high-speed networking and advanced photonics.