FAE - Senior Field Applications Engineer
MicrochipJob Title
Senior Field Applications Engineer (FAE)
Role Summary
Provide technical pre- and post-sales support for Microchip storage products to customers in China, focusing on design-win opportunities, system-level issue resolution, and collaboration with sales and product teams. The role involves on-site debugging in customer labs, architecture discussions, and helping close key opportunities.
Experience Level
Senior level. The posting specifies a minimum of 3+ years of software R&D experience relevant to drivers and OS development; 2+ years of customer support experience is preferred.
Responsibilities
Primary responsibilities include technical support, customer engagement, and collaboration with sales and engineering teams.
- Provide technical support across pre-sales and post-sales stages to major customers to identify and secure design wins.
- Respond rapidly to customer issues and follow up until resolution.
- Work with sales to develop strategies to close key opportunities and grow market share for storage products.
- Perform on-site debugging in customer labs at device/system level including hardware, firmware and software.
- Support architecture discussions and product integration with customers.
- Communicate technical status and priorities with customers, business units, and sales managers for critical issues and projects.
Requirements
Key skills and traits required or preferred for successful performance.
- Must-have: 3+ years of software R&D experience in driver and OS-related development.
- Must-have: Good understanding of basic OS principles and Linux kernel architecture.
- Must-have: Proficient in English (reading, writing, speaking).
- Must-have: Strong analytical problem-solving and creative thinking.
- Must-have: Willingness to travel frequently and provide extended on-site customer support (Travel 25%–50%).
- Nice-to-have: Hardware experience and prior customer support experience (2+ years preferred).
- Nice-to-have: Familiarity with storage architectures and major storage protocols such as PCI Express; NVMe experience preferred.
Education Requirements
Bachelor of Science in Electrical Engineering (BSEE) or equivalent required; Master of Science in Electrical Engineering (MSEE) preferred. Equivalent practical experience accepted where specified.
About the Company
Company: Microchip
Headquarters: Chandler, Arizona, USA
Microchip is a leading semiconductor company focused on developing innovative solutions to enhance the human experience. With a commitment to empowering innovation, Microchip prioritizes the value of its employees by fostering a culture that supports their growth and contributions.
