Customer Quality Staff Engineer

Job Title

Customer Quality Staff Engineer

Role Summary

Senior customer-facing quality engineer responsible for managing customer quality and reliability for IC and/or optics products during New Product Introduction (NPI), die and package qualification, and ongoing product support.

Member of the Customer Quality Engineering team; leads cross-functional activities, customer communications, and qualification plans to meet customer requirements and improve supplier quality ranking.

Experience Level

Senior level. Typical experience: 3+ years professional experience with semiconductor or optics industry exposure; alternative: Master's/PhD with 2+ years as specified below.

Responsibilities

Primary duties include owning customer quality interactions, driving qualification and reliability activities, and coordinating internal resources to resolve issues.

• Serve as the primary customer-facing quality contact; translate customer requirements into internal actions and processes.
• Lead executive reviews and regular customer engagement in Santa Clara and as needed.
• Assess reliability risk, execute qualification plans, and resolve quality and reliability issues.
• Lead cross-functional problem-solving (8D) and improvement projects to improve customer metrics and turnaround time.
• Manage RMAs, product change notices (PCNs), and customer requests through closure, keeping stakeholders informed.
• Integrate customer requirements into the Quality Management System (QMS) and company processes.
• Prepare and present quality health assessments and scorecards for customer reviews and internal executive communication.
• Drive customer-related communications and continuous quality improvement programs.

Requirements

Must-have technical experience and capabilities; preferred items listed where applicable.

• Minimum 2+ years semiconductor or optics industry experience; 1+ years in a customer-facing technical quality role.
• Demonstrated experience with reliability qualification, failure analysis, and manufacturing-related quality issues.
• Working knowledge of semiconductor fabrication, packaging technologies, device physics, or equivalent optics process knowledge.
• Experience with wafer process, assembly processes, manufacturing, and reliability qualification preferred.
• Proven ability to lead cross-functional teams and drive complex problem resolution.
• Strong verbal, written, and presentation skills in English; ability to communicate to customers and executives.
• Proficiency with Microsoft Office, with advanced PowerPoint and Excel skills.
• Ability to prioritize under tight schedules and deliver results; travel up to 10% (domestic and international).

Education Requirements

Bachelor's degree in Computer Science, Electrical Engineering, or a related field plus 3+ years of related professional experience; OR Master's degree or PhD in Computer Science, Electrical Engineering, or related fields with 2+ years of related professional experience. (Degrees and fields explicitly specified in the source.)

About the Company

Company: Marvell Technology

Headquarters: Santa Clara, California, United States

Marvell’s semiconductor solutions serve as essential building blocks of the data infrastructure connecting our world, driving innovation across enterprise, cloud, AI, and carrier architectures. The company focuses on creating transformative technology that shapes the future.