Customer Quality Manager

Job Title

Customer Quality Manager

Role Summary

Senior customer-facing engineering role responsible for leading quality interactions with key accounts in Japan. The role partners with engineering, manufacturing, FA/reliability, and business teams to diagnose issues, drive corrective actions, and ensure timely closure of customer quality requests.

Focus areas include failure analysis, root-cause investigations, 8D/FA reporting, customer audits, and continuous improvement of quality processes and systems.

Experience Level

Senior level — typically 10–15 years of relevant experience in Semiconductor IC engineering and quality functions; significant customer-facing experience expected.

Responsibilities

Accountable for delivering quality support and issue resolution to key customer accounts in Japan.

• Serve as primary customer contact for pre-sales and post-sales quality inquiries and issues.
• Lead and co-author FA and 8D reports; communicate findings and corrective actions to customers.
• Perform hands-on investigations and implement corrective/preventive actions.
• Coordinate cross-functional teams (engineering, manufacturing, reliability, FA) to resolve issues and drive improvements.
• Support NPI and process improvements through active participation in problem-solving sessions.
• Manage customer audits and act as on-site customer-facing representative for MPS and subcontractors.
• Ensure compliance with quality management systems (ISO, VDA 6.3, IATF-16949) and relevant industry standards.
• Lead special projects requiring rapid response and direct engagement.

Requirements

Must-have technical experience and skills; concise list of practical capabilities.

• 10–15 years experience in Semiconductor IC engineering and quality roles with customer-facing responsibilities.
• Experience in at least three areas among: Customer Quality Engineering, Quality Management Systems, PCN administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering, Production Quality Control.
• Strong understanding of semiconductor manufacturing, IC test methodologies, and ATE correlation to device behavior and quality.
• Knowledge of silicon/package failure mechanisms, reliability testing, FA processes, and reporting tools.
• Hands-on proficiency with quality tools, statistics, and structured problem-solving techniques (e.g., 8D, root-cause analysis).
• Proven communication, influence, and negotiation skills for managing sensitive customer situations.
• Able to travel as required (up to ~30%).

Education Requirements

Bachelor of Science in Electrical Engineering (BSEE) or related field is required; Master of Science in Electrical Engineering (MSEE) is preferred. No specific certifications were listed. Equivalent practical experience was not stated as an alternative to the degree requirement.

About the Company

Company: Monolithic Power Systems

Headquarters: San Jose, California, USA

Monolithic Power Systems, Inc. (MPS) is a leading provider of energy-efficient power solutions for various applications, including industrial, telecom, automotive, and consumer sectors. Known for their cutting-edge integrated power semiconductors, MPS emphasizes innovation, sustainability, and creativity, making them one of the fastest-growing companies in the semiconductor industry.