Customer Quality Engineer (Sensing)

Job Title

Customer Quality Engineer (Sensing)

Role Summary

Provide quality support across customers, new product development, and manufacturing to ensure products meet business-unit and customer quality expectations while maintaining production flow.

Investigate and resolve product quality issues, drive corrective and preventive actions (CAPA), and lead quality-improvement efforts with development, manufacturing, and central quality teams.

Experience Level

Mid-level — typically requires 4+ years of relevant experience.

Responsibilities

Primary responsibilities are technical investigation, root-cause determination, and driving timely corrective actions to protect product quality and minimize customer impact.

• Investigate and resolve complex product quality issues using data analysis, process knowledge, and hands-on device evaluation.
• Perform technical root-cause analysis on critical quality events and recommend/implement corrective and preventive actions (CAPA).
• Lead cross-functional problem resolution with development teams, manufacturing sites, and central quality organizations.
• Respond to internal and external quality excursions to minimize customer impact and restore product entitlement.
• Identify and mitigate issues on critical new ramp products to ensure reliable production ramps.
• Improve processes and tools to reduce cycle time and customer returns.
• Represent the business unit for global quality events and related CAPA actions.

Requirements

Summary of required and preferred capabilities. Education details are listed separately under Education Requirements.

Must-have:

• Proven ability to solve complex technical problems and drive to root cause.
• Experience with data-driven analysis and hands-on device evaluation.
• Ability to lead cross-functional problem resolution and implement CAPA.
• Strong analytical mindset, ownership, and ability to work independently under pressure.
• Effective verbal and written communication skills.

Nice-to-have:

• Knowledge of quality problem-solving methods (e.g., fishbone, 3x5Why, 8D).
• Broad technical knowledge of semiconductor technologies, circuit operation, test methods, and failure analysis.
• Hands-on, results-driven approach and experience supporting customer-facing quality events.

Education Requirements

Bachelor's degree in Electrical Engineering, Physics, or a related engineering field is specified as the degree requirement.

About the Company

Company: Texas Instruments

Headquarters: Dallas, Texas, USA

Texas Instruments is a global semiconductor company that designs, manufactures, and sells analog and embedded processing chips for various markets including industrial, automotive, and personal electronics. The company's innovations aim to make electronics more affordable and reliable, fostering advancements in technology through each generation of semiconductors.