Customer Quality Engineer

Job Title

Customer Quality Engineer

Role Summary

Act as the primary quality contact for key customers in Taiwan, handling customer complaints, leading failure analysis and root-cause investigations, and coordinating cross-functional teams to resolve semiconductor product reliability issues.

Drive data-driven quality improvements, support audits and customer reviews, and provide timely technical communication to customers and internal stakeholders.

Experience Level

Mid-level; typically 5+ years of experience in semiconductor quality, failure analysis, or process roles.

Responsibilities

Core responsibilities include customer-facing quality management, failure analysis, coordination, data reporting, and continuous improvement.

• Serve as primary quality interface for key customers in Taiwan; manage customer expectations and communications.
• Lead customer complaint handling, RMA justification, and technical responses.
• Lead end-to-end failure analysis (FA) with internal labs and customers; perform structured root-cause investigations (8D, 5-Why, Fishbone).
• Coordinate cross-functional issue resolution with Design, Product Engineering, Test, Manufacturing, and Supplier Quality across global sites.
• Analyze field returns and production data; produce clear, data-driven reports and summaries for stakeholders and customers.
• Ensure compliance with company quality systems and customer requirements; support audits and customer visits.
• Drive systemic corrective actions and continuous improvement to prevent recurrence of major issues.

Requirements

Must-have technical skills, relevant experience, and professional behaviors; preferred items listed separately.

• Typically 5+ years in semiconductor quality, failure analysis, or process engineering.
• Proven experience in failure analysis and structured root-cause methodologies.
• Familiarity with semiconductor manufacturing, assembly, and test processes.
• Experience handling customer quality issues, field returns, and technical complaint responses.
• Data-analysis skills (Excel required; Python or equivalent is a plus).
• Strong written and verbal communication in English; ability to present technical findings to customers and management.
• High ownership, problem-solving mindset, and ability to drive cross-functional alignment.
• Willingness to travel (~10%).

Nice-to-have: experience with analog or automotive products, familiarity with JEDEC/ZVEI/AEC-Q standards, and prior work with global teams.

Education Requirements

Bachelor's or Master's degree in Electrical Engineering, Electronics, Materials, or a related technical field.

About the Company

Company: Analog Devices

Headquarters: Norwood, Massachusetts, USA

Analog Devices is a leading global semiconductor company that bridges the physical and digital worlds, enabling breakthroughs at the Intelligent Edge. With a focus on innovation, ADI develops solutions that drive advancements in digitized factories, mobility, and digital healthcare. The company employs around 24,000 people globally and reported revenues exceeding $9 billion in FY24, creating technologies that transform lives across various sectors.