Customer Program Manager - Feature‑Rich CMOS Product Line

Job Title

Customer Program Manager - Feature‑Rich CMOS Product Line

Role Summary

The Customer Program Manager is the external advocate for customers of the feature‑rich CMOS product line, combining technical understanding with program leadership to ensure customer requirements are delivered predictably. This role drives alignment across Product, Engineering, Applications/FAE, Quality, and Sales and owns program execution, risk management, and customer communication.

Experience Level

Senior — this role typically requires 5+ years of experience in semiconductors in program management, applications engineering, customer engineering, product management, technical account management, or a similar function.

Responsibilities

The role leads customer programs end-to-end and maintains clear, proactive customer communication and risk management.

• Serve as internal voice of the customer and ensure customer priorities inform internal decisions.
• Lead customer programs from requirements through execution and delivery; manage schedules, dependencies, milestones, and deliverables.
• Maintain RAID (risks, actions, issues, decisions) tracking and defined escalation paths.
• Translate system-level customer requirements into actionable internal requirements and validation criteria.
• Partner with engineering and FAEs to resolve technical issues: bring-up, integration, qualification, errata, reliability, and performance gaps.
• Drive clarity on scope, timelines, and tradeoffs to avoid over-commitment; ensure aligned internal commitments.
• Prepare customer-facing status reports, executive summaries, and decision options.
• Coordinate across Engineering, Product, FAEs, Quality, Operations, and Sales to remove blockers and deliver outcomes.
• Support QBRs, roadmap reviews, and critical customer escalations with fact-based narratives.
• Capture customer learnings and feed insights into roadmap, documentation, collateral, and process improvements.

Requirements

Must-have skills and experience required to perform the role; preferred items listed separately.

• Must-have: 5+ years in semiconductors in program management, applications engineering, customer engineering, product management, technical account management, or similar.
• Must-have: Strong technical capability with CMOS-based products; comfortable discussing architectures, integration, and tradeoffs.
• Must-have: Demonstrated ability to advocate for the customer while driving internal execution and balancing constraints.
• Must-have: Strong program management discipline, RAID/issue management, and executive communication skills.
• Nice-to-have: Experience supporting evaluation → design-in → qualification → ramp for complex silicon.
• Nice-to-have: Familiarity with quality/reliability, PCN/EOL processes, and supply/ramp dynamics.
• Nice-to-have: Track record managing multi-site, cross-time-zone stakeholders.

Education Requirements

Bachelor's degree in Engineering, Computer Science, Physics, or a related technical field is required (as stated). No alternate degree or "equivalent experience" language was specified in the source.

About the Company

Company: GlobalFoundries

Headquarters: Saratoga Springs, New York, USA

GlobalFoundries is a leading contract manufacturer for the global semiconductor industry, with facilities in multiple countries, including the USA. The company develops a broad portfolio of semiconductor technologies and employs around 13,000 people worldwide. GlobalFoundries focuses on enhancing competitiveness in specialized application solutions and fostering innovation in mobile communications, consumer electronics, and automotive applications.