Customer Program Manager - Feature‑Rich CMOS Product Line

Job Title

Customer Program Manager - Feature‑Rich CMOS Product Line

Role Summary

The Customer Program Manager represents the customer's priorities for the feature‑rich CMOS product line. This role combines technical understanding with program leadership to drive alignment across Product, Engineering, Applications/FAE, Quality, and Sales.

Primary responsibilities include owning program execution, managing risks and dependencies, translating customer requirements into internal actions, and maintaining clear customer communication.

Experience Level

Mid-level. Role specifies 5+ years of experience in semiconductors or related functions.

Responsibilities

Lead customer-facing programs and coordinate cross-functional teams to deliver product outcomes.

• Serve as the internal advocate for customer requirements and priorities.
• Lead programs end-to-end: requirements, execution, delivery; manage schedules, dependencies, milestones, and deliverables.
• Maintain RAID (risks, actions, issues, decisions) logs and clear escalation paths.
• Translate system-level customer requirements into actionable internal requirements and validation criteria.
• Partner with engineering and applications teams to resolve technical issues (bring-up, integration, qualification, errata, reliability, performance).
• Prevent over-commitment by clarifying scope, timelines, and tradeoffs; ensure aligned internal commitments.
• Prepare customer-facing status updates, executive summaries, and decision options.
• Coordinate across Engineering, Product, FAEs, Quality, Ops, and Sales to remove blockers.
• Support QBRs, roadmap reviews, and critical customer escalations with fact-based narratives.
• Systematize capture of customer learnings and feed insights into roadmap, documentation, and process improvements.

Requirements

Core must-have skills and experience required to perform the role; preferred skills listed separately.

Must-have:

• 5+ years experience in semiconductors in program management, applications engineering, customer engineering, product management, technical account management, or similar roles.
• Strong technical capability with CMOS-based products; comfortable discussing architectures, integration, and engineering tradeoffs.
• Proven ability to advocate from the customer point of view while driving internal execution and balancing constraints.
• Strong program management discipline and executive-level communication skills.

Nice-to-have:

• Experience supporting evaluation → design-in → qualification → ramp for complex silicon.
• Familiarity with quality/reliability processes, PCN/EOL processes, and supply/ramp dynamics.
• Proven track record managing multi-site, cross-time-zone stakeholders.

Education Requirements

Bachelor's degree in Engineering, Computer Science, Physics, or a related technical field is specified.

About the Company

Company: GlobalFoundries

Headquarters: Saratoga Springs, New York, USA

GlobalFoundries is a leading contract manufacturer for the global semiconductor industry, with facilities in multiple countries, including the USA. The company develops a broad portfolio of semiconductor technologies and employs around 13,000 people worldwide. GlobalFoundries focuses on enhancing competitiveness in specialized application solutions and fostering innovation in mobile communications, consumer electronics, and automotive applications.