Customer Engagement Applications Engineer - SWIFT
KLAJob Title
Customer Engagement Applications Engineer - SWIFT
Role Summary
Provide technical applications support and deployment for KLA's SWIFT wafer inspection products. Work directly with customers in fabrication facilities and coordinate with product, software, systems, and sales teams to implement, validate, and improve products for semiconductor manufacturing use cases.
Experience Level
Entry-level / Early career. The posting specifies a Master's degree with 0 years related experience, or a Bachelor's degree with 2 years related experience.
Responsibilities
Primary customer-facing and technical responsibilities include:
- Support all SWIFT products in customer environments and ensure successful implementation.
- Work directly with customers and internal product teams to plan and execute project activities.
- Provide technical applications support during development, deployment, and ramp to production.
- Analyze complex problems and evaluate technical data to identify root causes and solutions.
- Collaborate with software, systems, and hardware engineering to diagnose and resolve issues.
- Assist sales staff in assessing product fit for customer needs and preparing product specifications.
Requirements
Key skills and experience expected for success in this role.
- Customer-facing technical support experience; ability to communicate with fabrication customers and cross-functional teams.
- Experience troubleshooting hardware and software integration issues and coordinating engineering resources.
- Strong analytical and problem-solving skills for complex, data-driven issues.
- Project coordination skills: able to plan and execute project-based activities with internal and customer teams.
- Familiarity with semiconductor manufacturing, wafer inspection, or related metrology systems is preferred.
Education Requirements
Master's level degree (0 years related work experience) OR Bachelor's level degree with 2 years related work experience as stated in the posting. No specific field of study or certifications were specified in the source.
About the Company
Company: KLA
Headquarters: Chennai, India
KLA is a global leader in diversified electronics for the semiconductor manufacturing industry. The company enables the production of electronic devices by inventing systems and solutions for manufacturing integrated circuits, wafers, and displays. With over 40 years of experience, KLA invests heavily in innovation and R&D to support advanced chip design and manufacturing process optimization, collaborating with top technology providers to deliver future electronic devices.
