Customer Engagement Applications Engineer

Job Title

Customer Engagement Applications Engineer

Role Summary

The Customer Engagement Applications Engineer provides on-site technical support for KLA products, focusing on wafer characterization, tool installation and upgrades, customer demonstrations, and training. The role works with regional product managers, technical development teams, and customers to diagnose and resolve issues, run characterization projects, and document best known methods.

Experience Level

Mid-level. No explicit years-of-experience requirement specified; the role executes tasks with supervision, leads small projects, and performs moderately complex problem resolution.

Responsibilities

Primary responsibilities include field support, customer engagement, and documentation.

• Respond to customer requests and provide technical support at customer sites.
• Execute detailed tool installation and upgrade test plans.
• Perform routine to moderately complex problem diagnosis and resolution for wafer characterization.
• Conduct customer wafer characterization and support beta projects, collaborations, and H2H events.
• Prepare and demonstrate products to customers and provide operational training (basic and advanced).
• Document technical solutions and create best known methods (BKMs) for supported products.
• Gather competitive information, gap analysis, and fab profile data for regional teams.
• Lead small projects and contribute to software development for engagement initiatives.

Requirements

Core skills and attributes required for the role.

Must-have:

• Proficient with computer applications for data presentation and analysis.
• Strong oral and written communication skills, including technical writing.
• Proficient in English.
• Ability to multitask in a changing work environment and work effectively in a team.
• Working knowledge of customer processing and various applications; ability to diagnose and resolve customer issues.

Nice-to-have:

• IC fab process development experience.
• Knowledge of defect detection, metrology, process control, and yield management.

Education Requirements

Master's degree (Master Degree) specified in the posting. No specific field of study or mention of equivalent practical experience was provided.

About the Company

Company: KLA

Headquarters: Chennai, India

KLA is a global leader in diversified electronics for the semiconductor manufacturing industry. The company enables the production of electronic devices by inventing systems and solutions for manufacturing integrated circuits, wafers, and displays. With over 40 years of experience, KLA invests heavily in innovation and R&D to support advanced chip design and manufacturing process optimization, collaborating with top technology providers to deliver future electronic devices.