Customer Engagement Applications Engineer

Job Title

Customer Engagement Applications Engineer

Role Summary

Provide on-site technical support and customer-facing applications work for KLA tools, focusing on wafer characterization, installations/upgrades, demonstrations, and customer training. Work with regional product and technical teams to execute engagement projects and improve customer outcomes.

Experience Level

Entry-level (suitable for candidates with approximately 0–1 years of relevant experience as indicated in the posting).

Responsibilities

Key duties include supporting customers, executing test plans, and documenting solutions.

• Respond to customer requests and provide on-site technical support for wafer characterization.
• Execute detailed tool installation and upgrade test plans.
• Diagnose and resolve routine to moderately complex customer problems.
• Provide operational and advanced training to customers and assist in training new engineers after certification.
• Prepare and demonstrate products to customers; support H2H, collaborations, beta projects, and gap analysis.
• Contribute to development and execution of customer wafer test plans and perform detailed wafer characterization.
• Document technical solutions and create best known methods (BKMs) for supported products.
• Lead small projects and gather competitive and fab-profile information for regional product/technical managers.

Requirements

Must-have skills and attributes:

• Proficient with computer applications for data presentation and analysis.
• Effective oral and written communication skills; strong technical writing.
• Proficient in English.
• Ability to multitask in a rapidly changing environment; responsible and a team player.
• Good working knowledge of customer processing and of various applications.
• Ability to diagnose and resolve basic customer issues.

Nice-to-have:

• IC fab process development experience.
• Knowledge of defect detection, metrology, and yield management.

Education Requirements

Posting specifies a Master's-level degree or 0 years' work experience, or a Bachelor's-level degree or 1 year of work experience. In short: Bachelor's or Master's degree in a relevant field, or equivalent practical experience.

About the Company

Company: KLA

Headquarters: Chennai, India

KLA is a global leader in diversified electronics for the semiconductor manufacturing industry. The company enables the production of electronic devices by inventing systems and solutions for manufacturing integrated circuits, wafers, and displays. With over 40 years of experience, KLA invests heavily in innovation and R&D to support advanced chip design and manufacturing process optimization, collaborating with top technology providers to deliver future electronic devices.