Customer Debug Lead

Job Title

Customer Debug Lead

Role Summary

Provide technical leadership for platform bring-up, debugging, and customer enablement for AMD server platforms. Work directly with MDC/OEM/ODM partners and internal AMD teams to diagnose issues, deliver fixes, and produce technical collateral such as application notes and reference materials.

Experience Level

Level - Senior. Typical experience: 5+ years (MTS) or 8+ years (SMTS) of silicon/server/client product development experience.

Responsibilities

Primary responsibilities include hands-on debug, customer-facing support, and cross-team coordination to resolve platform and system issues.

• Lead bring-up and debug of internal, reference, and customer production designs (PCIe, memory, CPU, power management, platform/RAS).
• Work onsite with customers to accelerate issue resolution and meet project schedules.
• Drive technical discussions across AMD and external partners toward convergence and resolution.
• Produce and maintain technical collateral: application notes, user guides, reference designs, and debugging/profiling tools.
• Use scopes, protocol analyzers, JTAG and other debug tools to root-cause platform/system failures.
• Provide design and debug recommendations at SoC and system levels and enable customers to reach production.

Requirements

Must-have vs. nice-to-have skills and experience.

• Must-have: Extensive hands-on experience in hardware/software platform design and system architecture; proven ability to debug SoC and system-level failures.
• Proven experience working directly with customers and enabling products to production.
• Strong analytical and problem-solving skills; able to operate in a fast-paced, high-demand environment.
• Experience leading technical discussions and driving multi-party resolution.
• Proficiency using oscilloscopes, protocol analyzers, JTAG and other low-level debug tools.
• Excellent communication and teamwork skills; able to work with minimal guidance.
• Nice-to-have: Experience with post-silicon validation methodologies, RAS feature development/validation, and server OS environments (Linux, Windows Server).
• Familiarity with programming/scripting (C/C++, Python, Shell) and firmware/driver development.

Education Requirements

Bachelor's or Master's degree in Electrical Engineering or Computer Engineering.

About the Company

Company: Advanced Micro Devices

Headquarters: Sunnyvale, California, USA

Advanced Micro Devices, or AMD, is a global semiconductor company that designs and manufactures microprocessors, graphics processors, and related technologies for a variety of computing devices. Known for pushing the boundaries of innovation, AMD's mission is to deliver high-performance computing solutions for AI, data centers, gaming, and embedded applications. They foster a collaborative, inclusive culture focused on creativity and problem-solving, aiming to drive progress and excellence in technology.