Customer Acceptance Engineer

Job Title

Customer Acceptance Engineer

Role Summary

The Customer Acceptance Engineer leads qualification and acceptance of KLA tools at customer sites, ensuring delivery meets customer specifications and acceptance criteria.

This role is part of the Customer Acceptance (CA) team and focuses on tool qualification, data-driven decision making, troubleshooting, and meeting delivery schedules for semiconductor customers.

Experience Level

Mid-level. The posting does not state specific years of experience.

Responsibilities

Primary responsibilities include executing tool qualification and supporting customer acceptance activities.

• Lead and execute tool qualification according to customer specifications and acceptance criteria.
• Perform comprehensive data analysis and manage large, complex datasets to support qualification decisions.
• Identify, troubleshoot, and resolve hardware, application, and quality issues during qualification.
• Drive execution against schedules and ensure alignment with customer expectations and delivery commitments.
• Coordinate with customers and internal teams to resolve issues and document acceptance results.
• Prepare qualification reports and maintain accurate records of test results and metrics.

Requirements

Must-have technical skills and workplace competencies; items labeled "Nice-to-have" are preferred but not required.

• Must-have: Strong proficiency in Excel and proven ability to work with and analyze large datasets.
• Must-have: High level of English proficiency (written and verbal).
• Must-have: Strong analytical mindset, fast learner, and ability to work under pressure to meet tight deadlines.
• Must-have: Team player with strong collaboration skills.
• Nice-to-have: Experience with JMP and Python.

Education Requirements

BA/BSc degree required. Degrees in Statistics, Data Science, or a related field are listed as an advantage.

About the Company

Company: KLA

Headquarters: Chennai, India

KLA is a global leader in diversified electronics for the semiconductor manufacturing industry. The company enables the production of electronic devices by inventing systems and solutions for manufacturing integrated circuits, wafers, and displays. With over 40 years of experience, KLA invests heavily in innovation and R&D to support advanced chip design and manufacturing process optimization, collaborating with top technology providers to deliver future electronic devices.