Application Support Engineer

Job Title

Application Support Engineer

Role Summary

Provide technical support for EDA/CAD software to customers, bridging product capabilities and customer workflows. Work with scripting and Linux systems to diagnose issues, automate processes, and collaborate with engineering and customer teams to deliver stable, repeatable solutions.

Experience Level

Entry-level. The role requires approximately 2+ years of experience in the EDA industry.

Responsibilities

Primary responsibilities include customer-facing technical support, troubleshooting, automation, and collaboration with internal engineering teams.

• Provide frontline technical support for EDA software and tools; resolve customer queries and incidents.
• Develop and run automation scripts using Python, TCL, and Shell for testing, debugging, and workflow orchestration.
• Diagnose and reproduce issues on Linux systems; perform root-cause analysis and remediation.
• Collaborate with product and engineering teams to escalate and resolve complex problems.
• Document resolutions, write knowledge-base articles, and contribute to customer-facing training materials.
• Monitor support metrics and drive improvements in response time and resolution rate.
• Manage data exchange across engineering systems and support CAD tool integrations as needed.

Requirements

Must-have technical skills and experience for immediate contribution. Preferred items are listed separately.

• 2+ years of experience in the EDA industry with hands-on exposure to tools such as Cadence, Synopsys, or Siemens (Mentor Graphics).
• Proficiency in scripting with Python, TCL, and Shell for automation and data processing.
• Strong Linux knowledge, including command-line proficiency, system administration, and troubleshooting.
• Solid electronics knowledge: digital/analog design, VLSI, embedded systems, or emulation concepts.
• Proven customer support experience with clear verbal and written communication skills.

• Nice-to-have: experience with workload managers (Altair Accelerator, Flowtracer, IBM Spectrum LSF, Grid Engine).
• Experience designing or managing compute clusters and distributed compute environments for chip design workflows.
• Familiarity with Siemens EDA tools (e.g., Questa, Calibre) and semiconductor manufacturing processes.
• Experience with hybrid on-prem/cloud EDA workloads, cloud bursting strategies, or containerized workflows (Kubernetes, Docker, Singularity).
• Understanding of AI/ML applications in chip design (optimization, design-space exploration, intelligent scheduling).

Education Requirements

Bachelor's degree in Electronics and Communication, Computer Science, Electrical Engineering, or a related technical field. Certifications such as Linux certification (e.g., RHCSA), EDA tool certifications, or VLSI training courses are noted as relevant.

About the Company

Company: Siemens

Headquarters: Munich, Germany

Siemens EDA is a leading global provider of Electronic Design Automation (EDA) products and systems. Their innovative solutions enable companies to enhance the development of electronic products efficiently and effectively, keeping pace with the complex demands of technology and physics. Siemens is committed to delivering advanced workflow solutions that integrate both EDA and MCAD tools for multi-domain design and manufacturing in the semiconductor industry.