Technical Support Engineer, Electronics Thermal

Job Title

Technical Support Engineer, Electronics Thermal

Role Summary

Provide technical support and problem resolution for customers using Synopsys electronics thermal solutions. Work with customers, internal engineering, and product teams to reproduce issues, recommend workarounds, and drive fixes.

Experience Level

Mid-level. Exact years of experience not specified in the source posting.

Responsibilities

Primary responsibilities focus on customer-facing technical support, issue analysis, and cross-team coordination.

• Troubleshoot and diagnose customer issues related to electronics thermal analysis and tools.
• Reproduce problems, gather logs and data, and identify root causes.
• Provide clear technical guidance, workarounds, and documentation to customers and internal teams.
• Collaborate with product engineering to prioritize and resolve defects.
• Contribute to knowledge-base articles, release notes, and customer-facing documentation.
• Participate in customer calls and, when required, onsite support or remote demonstrations.

Requirements

Key skills and experience expected for the role. Items labeled "Must-have" are core requirements; "Nice-to-have" indicates preferred qualifications.

• Must-have: Strong troubleshooting and problem-solving skills; experience supporting customers or in a technical support role.
• Must-have: Familiarity with electronics thermal concepts (cooling, heat transfer, thermal simulation) and ability to interpret thermal analysis results.
• Must-have: Excellent verbal and written communication skills for interacting with customers and engineering teams.
• Nice-to-have: Experience with EDA or Synopsys tools, scripting (Python, shell), or thermal simulation software.
• Nice-to-have: Background working in cross-functional teams to drive issue resolution and product improvements.

Education Requirements

Not specified.

About the Company

Company: Synopsys

Headquarters: Mountain View, California, USA

Synopsys is a leading company in electronic design automation (EDA) and semiconductor IP solutions. It provides tools and services for designing and verifying complex semiconductor devices and systems. The company plays a pivotal role in the semiconductor industry, helping engineers innovate and deliver higher-quality products faster. Synopsys is committed to advancing technology standards and offers a range of software and hardware solutions to its clients globally.