Senior Director, Cloud AI Platform Solutions

Job Title

Senior Director, Cloud AI Platform Solutions

Role Summary

Lead the Cloud AI Platform Solutions organization to enable customers to deploy Neoverse SoC platforms in hyperscale production environments. The role covers platform bring-up, validation, readiness, and production rollout across strategic customers.

You will manage teams that combine customer execution leadership and platform enablement, set operating cadence and escalation routes, and build repeatable, scalable engagement playbooks and metrics.

Experience Level

Senior — director-level role with managers-of-managers leadership responsibility. Specific years of experience not stated.

Responsibilities

The role is accountable for customer delivery, platform readiness, cross-functional alignment, and building scalable operating models.

• Lead end-to-end platform readiness for Neoverse SoC platforms from first silicon through production rollout.
• Manage Technical Engagement Directors responsible for Tier-1 customer execution post-commercial close, including risk management and cross-functional coordination.
• Own the customer delivery support and critical-issue operating model: define severity levels, response expectations, and closure criteria.
• Drive alignment across Customer Engineering, Product Management, Engineering, Quality, and Support; ensure owners, plans, and tracked outcomes.
• Build repeatable engagement playbooks and metrics to reduce late blocking issues via early alignment and structured reviews.
• Translate customer NPI and support needs into prioritized engineering workstreams with measurable outcomes.
• Hire, develop, and coach leaders; build a strong bench and scalable operating rhythms.

Requirements

Must-have technical and leadership skills required to operate high-stakes delivery programs for server-class SoC platforms.

• Proven experience leading platform, systems, silicon enablement, or customer engineering organizations, including managers-of-managers.
• Experience delivering server-class SoC platforms through bring-up, validation, and production adoption with strategic customers.
• Technical fluency in server hardware and platform fundamentals (boards, systems, I/O, memory).
• Technical fluency in firmware/boot flows and platform diagnostics.
• Technical fluency in OS enablement, telemetry/tooling, and performance readiness.
• Experience managing and resolving customer concerns under time pressure and driving cross-team resolution.
• Strong written and verbal communication; able to translate complex issues into decisions and action plans.

Nice-to-have:

• Experience leading customer delivery roles in the data center ecosystem (customer engineering, technical account leadership, or program leadership).
• Experience building scalable support operations (intake, triage, escalation, closure) for complex hardware/software systems.
• Experience working across ODM/OEM ecosystems and multi-partner delivery models.

Education Requirements

Not specified.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.