Project Engineering Manager, Customer Quality Champion

Job Title

Project Engineering Manager, Customer Quality Champion

Role Summary

Lead customer-facing quality and execution activities for assigned strategic semiconductor customers. Act as the customer quality champion to drive cross-functional alignment, reduce escalations, and improve product release readiness.

The role partners with Engineering, Verification, Methodology, Quality, Program Management, and Customer Support to translate customer feedback and bring-up findings into systemic quality improvements.

Experience Level

Senior - 10+ years of semiconductor industry experience.

Responsibilities

Primary responsibilities focus on customer quality advocacy, risk mitigation, escalation management, and continuous improvement.

• Serve as Customer Quality Champion for assigned strategic customers; build trusted relationships and represent the voice of the customer.
• Develop understanding of customer workflows, product usage, silicon bring-up, and debug challenges to assess quality risks and prioritize actions.
• Lead cross-functional problem-solving and escalation management, driving structured processes such as 8D and RCCA to closure.
• Identify and mitigate customer quality and execution risks; convert findings into corrective and preventive actions and systemic improvements.
• Establish and maintain quality operating rhythms: dashboards, metrics, reviews, action tracking, and clear tradeoff decisions across schedule and quality.
• Coordinate release-readiness activities and drive organizational alignment around customer requirements and commitments.
• Communicate status and technical impact to stakeholders and executives; prepare and present metrics, reports, and business-review artifacts.

Requirements

Must-have technical and leadership qualifications.

• 10+ years of semiconductor industry experience in engineering, quality, verification, methodology, program management, or customer-facing technical leadership.
• Strong digital and/or mixed-signal IP methodology expertise, including development, verification, integration, and signoff processes.
• Experience with silicon validation and bring-up, debug techniques, and assessing customer impact.
• Proven track record leading customer escalations, 8D investigations, RCCAs, and corrective/preventive actions in complex environments.
• Solid understanding of product development lifecycle, quality systems, risk management, and release-readiness processes.
• Ability to lead cross-functional programs and influence without direct authority.
• Excellent communication and executive presentation skills; strong stakeholder management and execution discipline.
• Familiarity with tools and practices such as Microsoft Project, Confluence, and Jira; experience using dashboards and metrics for status and improvement tracking.

Education Requirements

Bachelor's (BS) or Master's (MS) degree in Electrical Engineering, Computer Engineering, or a related field. The posting also requires substantial semiconductor industry experience (10+ years).

About the Company

Company: Synopsys

Headquarters: Mountain View, California, USA

Synopsys is a leading company in electronic design automation (EDA) and semiconductor IP solutions. It provides tools and services for designing and verifying complex semiconductor devices and systems. The company plays a pivotal role in the semiconductor industry, helping engineers innovate and deliver higher-quality products faster. Synopsys is committed to advancing technology standards and offers a range of software and hardware solutions to its clients globally.