Principal Field Application Engineer

Job Title

Principal Field Application Engineer

Role Summary

Customer-facing technical role within Applications Engineering focused on accelerating adoption of Arm-based datacenter SoCs, compute platforms and related software across cloud service providers, OEMs/ODMs, and semiconductor partners. Acts as a technical consultant from initial evaluation through large-scale deployment, collaborating with customer architects, platform and firmware teams, OS/kernel and performance engineers.

Primary mission: enable design wins and successful deployments by resolving technical issues, guiding architecture and platform decisions, and feeding structured field feedback into product roadmaps.

Experience Level

Senior — Principal-level role. The posting specifies 5+ years of relevant, customer-facing technical experience.

Responsibilities

Key responsibilities include technical customer engagement, solution guidance, and internal collaboration to influence product and go-to-market strategies.

• Serve as the main technical contact for customers and support sales-driven adoption of Arm-based datacenter SoCs and platforms.
• Assess architectural tradeoffs (performance, power, area, TCO, scalability, software readiness, ecosystem maturity) with customers.
• Deliver technical presentations, architecture reviews, workshops, demonstrations, and roadmap discussions to engineering and executive audiences.
• Support design-in and design-win activities by addressing technical objections and deployment risks; lead proof-of-concepts and benchmarking efforts.
• Guide customers on silicon selection, system architecture, software enablement, and performance expectations.
• Troubleshoot hardware, firmware, software, tooling, performance optimization, and system integration issues during pre-sales and post-sales phases.
• Translate customer requirements into end-to-end Arm solution recommendations across CPU, GPU, AI, security, interconnect, and software ecosystems.
• Provide structured field feedback to influence product direction and collaborate with internal product, engineering, marketing, and business teams.
• Build and maintain long-term technical relationships with customer engineering, program management, and procurement teams.

Requirements

Summary of must-have and preferred skills. Education details are listed under "Education Requirements" below.

Must-have:

• 5+ years in a customer-facing technical role (e.g., Field Applications Engineer, Systems Engineer, Solutions Architect, Platform Engineer, Technical Account Engineer).
• Solid knowledge of server and datacenter architectures, including SoCs, CPUs, memory hierarchies, interconnects, networking, and platform software.
• Experience in one or more areas: datacenter CPUs/server platforms, cloud/hyperscaler environments, silicon/SoC bring-up, Linux/firmware/virtualization/systems software, or performance analysis/benchmarking/workload tuning.
• Proven ability to explain complex technical concepts clearly to technical and non-technical audiences.
• Willingness and ability to travel approximately 20–30% to support customer engagements.

Nice-to-have / Preferred:

• Experience with Arm Neoverse, Arm server ecosystem standards, or Arm-based cloud/server deployments.
• Familiarity with hyperscaler/CSP workloads (cloud-native apps, AI inference/training, storage, networking).
• Experience supporting pre-sales technical engagements and design-win processes with OEMs/ODMs or silicon vendors.
• Knowledge of RAS, platform security, BMCs/Redfish/IPMI, PCIe, CXL, DDR, and accelerator integration.
• Understanding of competitive server architectures, industry trends, and datacenter requirements.

Education Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field (as stated). No alternative degree-equivalence language was provided in the source.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.