Principal Field Application Engineer

Job Title

Principal Field Application Engineer

Role Summary

The Principal Field Application Engineer (FAE) is a customer-facing technical lead who supports adoption of Arm-based datacenter SoCs and compute platforms by cloud service providers, OEMs/ODMs, semiconductor partners and system integrators. The role partners with sales, product and engineering teams to drive evaluation, design-in, deployment and post-sales support for server platforms.

Primary activities include technical enablement, architecture tradeoff analysis, demos and influencing product roadmaps based on field feedback.

Experience Level

Senior — Principal-level role. Requires a minimum of 5 years of relevant, customer-facing technical experience.

Responsibilities

Deliver technical support across pre-sales, design-in, and post-sales phases and act as the main technical interface to customers.

• Serve as primary technical contact for customers to drive adoption of Arm-based datacenter SOCs, subsystems, and platforms.
• Assess architectural tradeoffs across performance, power, area, TCO, software readiness, scalability, and ecosystem support.
• Deliver technical presentations, workshops, demos and architecture reviews to engineering and executive audiences.
• Support design-in and design-win activities by addressing technical objections, competitive positioning, and deployment risks.
• Guide customers on silicon selection, system architecture, software enablement, and ecosystem readiness.
• Lead proof-of-concepts, benchmarking, competitive analysis, and technical responses during pre-sales.
• Collaborate with internal product, engineering, marketing, and business teams to convey customer requirements and market opportunities.
• Diagnose and help resolve technical blockers across hardware, firmware, software, tools, performance, and system integration.
• Build long-term trusted relationships with customer engineering, program, and procurement stakeholders.

Requirements

Must-have technical experience and skills for the role; preferred items are noted.

• Must-have: Minimum of 5 years in a customer-facing technical role (e.g., Field Applications Engineer, Systems Engineer, Solutions Architect, Platform Engineer, Technical Account Engineer).
• Must-have: Strong understanding of server architecture, SoCs, CPUs, memory hierarchy, interconnects, networking, and platform software.
• Must-have: Experience with one or more areas: data center CPUs/server platforms, cloud infrastructure/hyperscaler environments, silicon/SoC bring-up, Linux/firmware/virtualization, or performance analysis and workload tuning.
• Must-have: Strong communication and presentation skills; ability to explain complex technical topics to varied audiences.
• Must-have: Ability to travel to customer sites as needed (~20–30%).
• Preferred / Nice-to-have: Experience with Arm Neoverse, Arm server ecosystem standards, Arm-based cloud/server deployments, hyperscaler workloads (AI, storage, networking), RAS, platform security, BMCs/Redfish/IPMI, PCIe, CXL, DDR, or accelerator integration.
• Preferred / Nice-to-have: Experience working directly with OEMs, ODMs, silicon vendors, or cloud infrastructure customers and familiarity with pre-sales technical support and design-win processes.

Education Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field is listed as required.

About the Company

Company: Arm

Headquarters: Cambridge, United Kingdom

ARM is a global leader in semiconductor and software design, driving innovation in computing technology. The company specializes in designing processors and systems that provide the essential building blocks for electronic devices. ARM's architecture is widely used in smartphones, servers, and IoT devices, and its collaborative culture fosters bold thinking, diversity, and high-impact benefits for its talented workforce.