Manager, Emulation Field Support Engineer

Job Title

Manager, Emulation Field Support Engineer

Role Summary

Lead a global team responsible for deploying, maintaining, and optimizing FPGA-based emulation hardware across on-premises, cloud, and customer sites. Ensure high availability, rapid incident resolution, and scalable infrastructure for emulation services.

The role emphasizes operational excellence, automation, cross-functional coordination, and continuous reliability improvements in a 24/7 support environment.

Experience Level

Senior — requires demonstrated leadership in technical operations. Typical profile: 5+ years managing technical teams in 24/7 environments and a strong record of operational improvements.

Responsibilities

Primary duties include managing the support organization, ensuring infrastructure reliability, and coordinating across engineering, IT, and customer teams.

• Manage and develop a global team of 19+ emulation hardware support engineers; define on-call rotations, training, and career plans.
• Own end-to-end lifecycle management of emulation hardware: capacity planning, deployment, firmware updates, and decommissioning.
• Lead incident response for Severity 1 outages, coordinate cross-functional resolution, and conduct post-mortems to reduce recurrence and MTTR.
• Develop and maintain SOPs, diagnostics, failure analysis processes, and a knowledge base for faster troubleshooting.
• Implement and maintain monitoring tools for system health (latency, thermal, FPGA utilization) and automate repetitive tasks (log analysis, firmware rollouts, inventory).
• Coordinate with R&D, IT, facilities, sales, and vendors on design feedback, deployments, data center optimization, and SLA negotiations.
• Run quarterly capacity planning and reliability reviews to align infrastructure with projected demand.

Requirements

Must-have technical and leadership capabilities for immediate impact.

• Proven experience with FPGA-based emulation systems (e.g., Veloce or equivalent).
• Basic to mid-level Linux administration and strong network diagnostics skills.
• Minimum 5+ years managing technical teams in 24/7 operational environments with measurable improvements in MTTR and escalation rates.
• Hands-on experience in data center operations, hardware lifecycle management, capacity planning, and preventive maintenance processes.
• Experience designing and operating monitoring, automation, and remote troubleshooting systems.
• Familiarity with global compliance and security standards such as ISO 27001 and SOC 2.
• Strong cross-functional communication skills and vendor management experience.
• Must meet U.S. export control requirements (ITAR/EAR): be a U.S. Person or able to obtain required export authorization.

Education Requirements

BS or MS in Electrical Engineering, Computer Engineering, or a related technical field preferred. The posting allows equivalent practical experience: "Equivalent experience: 10+ years in hardware operations roles."

About the Company

Company: Siemens

Headquarters: Munich, Germany

Siemens EDA is a leading global provider of Electronic Design Automation (EDA) products and systems. Their innovative solutions enable companies to enhance the development of electronic products efficiently and effectively, keeping pace with the complex demands of technology and physics. Siemens is committed to delivering advanced workflow solutions that integrate both EDA and MCAD tools for multi-domain design and manufacturing in the semiconductor industry.