Head of Customer Programs
Baya SystemsJob Title
Head of Customer Programs
Role Summary
The Head of Customer Programs is the primary operational interface between the company and its key accounts, reporting to the CEO. This role ensures execution of IP programs from pre-sales engagement through silicon success and drives cross-functional accountability for on-time delivery and technical excellence.
Baya Systems develops Network-on-Chip and unified fabric IP and software platforms for SoC and multi-die systems; this is a high-visibility role collaborating with Engineering, Sales, and Support to deliver customer integrations.
Experience Level
Senior — 7–10+ years in Technical Program Management within the semiconductor or IP licensing industry.
Responsibilities
Accountable for end-to-end program delivery and customer satisfaction for IP integration programs.
- Serve as primary customer contact for IP programs; manage schedules, milestones, and deliverables.
- Lead recurring tracking meetings and hold functional engineering leaders accountable for milestones and technical blockers.
- Define and execute integration strategy from proof-of-concept through production launch.
- Proactively identify project risks, develop mitigation plans, and manage high-level customer escalations.
- Provide regular progress reports, dashboards, and KPI scorecards to the CEO and senior leadership.
- Collaborate with Sales on Statements of Work and with Product/Marketing to translate customer feedback into roadmap improvements.
Requirements
Core skills and experience required to run customer IP programs and coordinate cross-functional delivery.
- 7–10+ years of Technical Program Management experience in semiconductor or IP licensing with customer-facing, end-to-end program ownership.
- Hands-on experience with analog and digital SoC design flows and IP integration.
- Familiarity with advanced process nodes and foundry flows (e.g., TSMC, Intel Foundry).
- Proven ability to lead multidisciplinary teams by influence in a fast-paced, matrixed environment.
- Experience managing schedules, milestones, risk identification, and resolving customer escalations.
- Strong written and verbal communication; experience reporting program health to senior leadership.
- Based in the San Jose / Silicon Valley area to facilitate close collaboration with HQ and key accounts.
Education Requirements
Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field. Master’s degree or MBA is a plus.
About the Company
Company: Baya Systems
Headquarters: Santa Clara, CA, USA
Baya Systems is a fast-moving Series B startup focused on accelerating intelligent computing in the emerging chiplet era. They design and license disruptive intellectual property for semiconductor chips and provide software-driven solutions for single-die and multi-die systems. Their contributions aim to simplify the design process for complex System-on-Chip (SoC) and multi-chiplet systems across various markets such as data center, AI, and automotive.
