FPGA Customer Quality Engineer

Job Title

FPGA Customer Quality Engineer

Role Summary

The FPGA Customer Quality Engineer will drive product quality and customer satisfaction for FPGA products by diagnosing and resolving customer-reported hardware, board, and system issues. This external-facing role coordinates with customers, internal engineering, operations, and supply-chain teams to identify root causes and implement corrective and preventive actions.

Experience Level

Senior — requires extensive field experience (10+ years) working with FPGA/ASIC products and customer-facing technical support.

Responsibilities

Primary duties focus on customer issue resolution, cross-functional coordination, and continuous quality improvements.

• Troubleshoot and debug customer-reported issues across hardware, firmware, software, board, system, and manufacturing domains.
• Lead root-cause analysis and drive cross-functional corrective and preventive actions with engineering and operations teams.
• Engage directly with customers and manufacturing partners, including on-site visits, to accelerate resolution and strengthen partnerships.
• Support product qualification and production ramp-up by aligning on system-level requirements and use cases with lead customers.
• Collect and improve customer and manufacturing data for monitoring, testing, failure analysis, and quality modeling.
• Communicate status and technical findings clearly to customers and internal stakeholders (written and verbal).

Requirements

Must-have technical experience and skills; preferred items noted where applicable.

• 10+ years working with FPGA and/or ASIC products in design, validation, test, quality engineering, lab debug, or applications engineering at component, hardware, or board level.
• 10+ years providing technical support to external customers for FPGA/ASIC-based designs, including issue resolution and design guidance.
• 10+ years leading component debug activities, performing root-cause analysis and cross-functional issue resolution.
• 10+ years experience with board-level design, bring-up, validation, and hardware debug.
• 10+ years using FPGA development tools (e.g., Quartus) with hands-on knowledge of FPGA architecture, IP integration, and timing/voltage/temperature considerations.
• 5+ years working with high-speed interfaces such as Ethernet, PCIe, DDR, HDMI, USB, AXI, or similar protocols.
• Full conversational and written fluency in Mandarin and English.
• Preferred: 12+ years experience with FPGA/ASIC products; strong analytical, communication, organizational, and independent teamwork skills; willingness to travel for customer engagements.

Education Requirements

Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field.

About the Company

Company: Intel Corporation

Headquarters: Santa Clara, California, USA

Intel Corporation is a leading multinational technology company known for its innovative semiconductor solutions, including microprocessors, artificial intelligence accelerators, and memory products. Headquartered in the United States, Intel focuses on cutting-edge technology and a collaborative working environment, driving advancements in semiconductor manufacturing to meet global demands. The company emphasizes professional development and aims to shape the future of technology through groundbreaking designs.