Field Service Engineer

Job Title

Field Service Engineer

Role Summary

Field Service Engineer responsible for installing, validating, and maintaining Synopsys emulation and prototyping hardware at customer sites and internal labs. Works closely with Hardware Engineering, Manufacturing, and R&D to resolve field issues and improve system reliability.

This is a travel-heavy, hands-on role focused on ensuring deployed systems meet performance and integration requirements and on returning actionable feedback to product teams.

Experience Level

Mid-level. No explicit years-of-experience requirement specified in the posting.

Responsibilities

Primary on-site responsibilities and expected deliverables.

• Install, configure, validate, and commission emulation and prototyping hardware at customer sites and internal labs to meet performance specifications.
• Troubleshoot hardware, firmware, networking, power, cabling, and integration issues; perform root cause analysis and drive fixes to closure.
• Develop and execute validation procedures to confirm hardware quality and system integration before customer handoff.
• Document installation results, failure modes, corrective actions, and deployment metrics for knowledge transfer and continuous improvement.
• Collaborate with Hardware Engineering, Manufacturing, and R&D to surface product issues and recommend design or process improvements.
• Support manufacturing reviews and feed field data back into the product development cycle.
• Travel domestically and internationally (~70%) to support installations, upgrades, relocations, and escalations, often on short notice.

Requirements

Required skills and competencies for successful performance in this role.

• Must have: Hands-on experience with hardware installation, integration, or validation in lab, manufacturing, or field environments.
• Must have: Proven ability to troubleshoot across hardware, firmware, and system-level integration using diagnostic tools such as logic analyzers, oscilloscopes, and multimeters.
• Must have: Comfort working with networking equipment, power systems, cabling, and rack-level infrastructure in data center or lab settings.
• Must have: Willingness and ability to travel domestically and internationally up to ~70%, including extended onsite engagements and off-hours work for installations and escalations.
• Must have: Strong communication and ownership skills for interacting with customers and cross-functional teams during incidents and deployments.
• Nice to have: Experience with emulation, prototyping, or FPGA-based verification platforms.
• Nice to have: Experience developing validation procedures, working with manufacturing quality initiatives, or supporting product reliability improvements.

Education Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field preferred, or equivalent hands-on technical experience.

About the Company

Company: Synopsys

Headquarters: Mountain View, California, USA

Synopsys is a leading company in electronic design automation (EDA) and semiconductor IP solutions. It provides tools and services for designing and verifying complex semiconductor devices and systems. The company plays a pivotal role in the semiconductor industry, helping engineers innovate and deliver higher-quality products faster. Synopsys is committed to advancing technology standards and offers a range of software and hardware solutions to its clients globally.