Emulation Hardware Support Manager

Job Title

Emulation Hardware Support Manager

Role Summary

Lead a global team responsible for deploying, maintaining, and optimizing FPGA-based emulation hardware across on-premises, cloud, and customer sites. Ensure high availability, fast incident resolution, and scalable infrastructure for emulation services.

The role combines technical ownership of hardware lifecycle and reliability with people management, cross-functional coordination (R&D, IT, facilities, customer success), and continuous improvement of support processes and automation.

Experience Level

Senior — leadership role. Typical background: 10+ years in hardware operations or related roles with 5+ years managing technical teams in 24/7 operational environments.

Responsibilities

Primary responsibilities focus on team leadership, operational reliability, incident management, and process automation for emulation hardware systems.

• Manage, mentor, and grow a distributed team of Emulation Hardware Support Engineers; design on-call rotations and career development plans.
• Define and track performance metrics (e.g., MTTR targets, escalation rates) and run regular reviews to align team goals with business needs.
• Own end-to-end lifecycle management of emulation hardware: capacity planning, deployment, firmware updates, maintenance, and decommissioning.
• Lead incident response for critical outages (Severity 1), coordinate cross-functional resolution, and run post-mortems to implement corrective actions.
• Develop and maintain SOPs, diagnostics, failure analysis, and a knowledge base to reduce downtime and repeat incidents.
• Implement monitoring and automation (system health metrics, firmware rollouts, log analysis, inventory tracking) to improve reliability and efficiency.
• Partner with IT, facilities, vendors, and R&D on data center optimization, vendor SLAs, field feedback, and customer-facing deployments.

Requirements

Key technical and managerial requirements. Education items are summarized separately under Education Requirements.

Must-have:

• 10+ years in hardware operations or related technical roles (equivalent practical experience accepted).
• Proven leadership: 5+ years managing technical teams in 24/7 operational environments, including on-call operations and incident response.
• Hands-on experience with FPGA-based emulation platforms and hardware diagnostics.
• Linux administration at a basic-to-mid level and familiarity with data center operations (power, cooling, security).
• Experience with incident management, root-cause analysis, and meeting SLA targets (MTTR reduction focus).
• Experience implementing monitoring, automation, and capacity planning for hardware infrastructure.
• Ability to coordinate with vendors on SLAs and component support; strong stakeholder communication skills.
• Willingness/ability to satisfy U.S. export control requirements where applicable (see Education/Requirements note).

Nice-to-have:

• Experience with commercial emulation products (e.g., Veloce or equivalent).
• Experience with global compliance standards such as ISO 27001 and SOC 2.
• Experience driving predictive maintenance or cost-reduction initiatives for hardware fleets.
• Familiarity with cloud-based infrastructure for hybrid deployments.

Education Requirements

BS or MS in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field is stated as preferred. The posting also accepts equivalent practical experience (explicitly: 10+ years in hardware operations) in lieu of a degree. Export-control language indicates employment may require U.S. Person status or an export license.

About the Company

Company: Siemens

Headquarters: Munich, Germany

Siemens EDA is a leading global provider of Electronic Design Automation (EDA) products and systems. Their innovative solutions enable companies to enhance the development of electronic products efficiently and effectively, keeping pace with the complex demands of technology and physics. Siemens is committed to delivering advanced workflow solutions that integrate both EDA and MCAD tools for multi-domain design and manufacturing in the semiconductor industry.