Emulation Field Hardware Support Engineer

Job Title

Emulation Field Hardware Support Engineer

Role Summary

Provide field-based hardware support, maintenance, and operational ownership for Siemens emulation systems across data center, cloud, hybrid environments, and customer sites. The role combines hands-on hardware service, incident response, and system installations with a focus on automation, observability, scalability, and service reliability.

The role is field-based and primarily aligned with the Harlow area; travel to customer sites, other offices, or regions is required as business needs demand.

Experience Level

Mid-level. The posting does not specify a required number of years of experience.

Responsibilities

Operational ownership and hands-on support of emulation hardware and related infrastructure.

• Provide lifecycle hardware support: installation, service, upgrades, and end-of-life activities for emulation systems.
• Perform on-site and remote hardware support at customer locations, Siemens offices, and home-based dispatch.
• Execute full system installations: unboxing, rack-and-stack, cabling, hardware assembly, software loading, and initial checkout testing.
• Independently diagnose and resolve complex hardware issues to restore availability and minimize customer impact.
• Respond to incidents, perform root cause analysis, and manage problem resolution for emulator product-line issues.
• Manage failed-hardware disposition and spare parts inventory; ensure accurate tracking in internal systems.
• Collect and report operational data to support monitoring, reliability analysis, and continuous improvement.
• Collaborate with R&D, customer teams, and operations to improve product reliability and operational processes.

Requirements

Core technical and operational capabilities required for safe, independent field support.

Must-have:

• Proven experience troubleshooting and repairing complex electronic hardware.
• Direct experience with emulation hardware support and emulation technologies.
• Proficiency with Linux and Microsoft Windows environments.
• Knowledge of high-speed serial data technology and systems.
• Familiarity with server and network fundamentals: DNS, DHCP, VPN, TCP/IP.
• Hands-on experience with monitoring and automation tools; experience with performance tuning and system observability in hybrid environments.
• Data center operations experience and ability to work in lab/datacenter environments for extended periods.
• Demonstrated electronics handling with proper grounding procedures and safety protocols.
• Valid driver's license and flexibility to travel domestically and internationally on short notice.
• Physical ability to move 50–70 pounds safely.

Nice-to-have:

• Experience with incident response, problem management, and reliability engineering practices.
• Familiarity with enterprise security and compliance frameworks (ISO, NIST, SOC 2).
• Experience with spare-parts inventory management and material disposition processes.
• Interest in automation, self-healing infrastructure, and continuous improvement.

Education Requirements

Bachelor's degree in electronic or software engineering, or equivalent hands-on experience; equivalent practical experience is explicitly acceptable.

About the Company

Company: Siemens

Headquarters: Munich, Germany

Siemens EDA is a leading global provider of Electronic Design Automation (EDA) products and systems. Their innovative solutions enable companies to enhance the development of electronic products efficiently and effectively, keeping pace with the complex demands of technology and physics. Siemens is committed to delivering advanced workflow solutions that integrate both EDA and MCAD tools for multi-domain design and manufacturing in the semiconductor industry.