Director, Customer Program Management

Job Title

Director, Customer Program Management

Role Summary

The Director of Customer Program Management leads execution of strategic customer programs for the FDX product portfolio. This role is the primary customer-facing program leader responsible for driving technical deliverables, qualification milestones, manufacturing readiness, and on-time delivery while coordinating cross-functional teams including Product, Engineering, Manufacturing, Quality, Supply Chain, and Operations.

Experience Level

Senior — requires extensive semiconductor leadership experience (see Requirements for details).

Responsibilities

Lead and manage end-to-end customer program execution, act as the customer's program interface, and ensure operational readiness for key milestones.

• Serve as primary program management contact for strategic FDX customers; build trusted customer relationships.
• Maintain integrated program schedules, track milestones, manage risks, and drive recovery plans.
• Coordinate cross-functional execution across Product Management, Customer Engineering, Technology Development, Manufacturing, Quality, Supply Chain, and Operations.
• Lead customer program reviews, provide timely status updates on technical deliverables, qualifications, production readiness, and deliveries.
• Manage customer escalations and lead structured problem-solving to restore program health.
• Prepare concise executive-level status updates and decision packages; escalate issues to appropriate leadership.
• Drive manufacturing and operational readiness: qualification plans, production ramps, yield, capacity, cycle time, quality, and logistics mitigation.
• Perform all duties in compliance with Environmental, Health, Safety & Security requirements.

Requirements

Minimum qualifications and key skills required to perform the role.

• 15+ years of semiconductor industry experience.
• 10+ years in program management, customer engineering, operations, product engineering, NPI, or related customer-facing leadership roles.
• Proven track record managing complex semiconductor programs from development through production and high-volume manufacturing.
• Deep understanding of semiconductor product development, qualification, manufacturing operations, and supply chain processes.
• Strong leadership and influencing skills; ability to lead cross-functional teams without direct authority.
• Extensive customer-facing experience and executive communication skills, including escalation management.
• Ability to create and maintain integrated schedules, risk registers, and recovery plans.

Nice-to-have:

• Foundry, IDM, or fabless company experience.
• Knowledge of FD-SOI, RF, embedded memory, or advanced manufacturing processes.
• Experience supporting automotive, industrial, wireless, IoT, or edge AI customers.
• PMP or equivalent program management certification.
• Experience working with global customers and cross-geography teams.

Education Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Materials Science, Physics, or a related technical discipline (specified as a requirement in the posting).

About the Company

Company: GlobalFoundries

Headquarters: Saratoga Springs, New York, USA

GlobalFoundries is a leading contract manufacturer for the global semiconductor industry, with facilities in multiple countries, including the USA. The company develops a broad portfolio of semiconductor technologies and employs around 13,000 people worldwide. GlobalFoundries focuses on enhancing competitiveness in specialized application solutions and fostering innovation in mobile communications, consumer electronics, and automotive applications.