Customer Success Engineer

Job Title

Customer Success Engineer

Role Summary

Provide advanced Wi‑Fi troubleshooting and technical support to customers, reproducing and resolving connectivity issues using sniffer captures, debug logs, and lab testing. Work closely with R&D to debug firmware/drivers, build demos and reference applications, and support customer evaluations.

Position is based in Hyderabad, India with a hybrid working arrangement.

Experience Level

Mid-level / Experienced - typically 5–10 years of relevant hands-on experience in the Wi‑Fi domain.

Responsibilities

Primary responsibilities include customer support, issue triage, reproduction and collaboration with development teams, and creation of demos and documentation.

• Provide expert technical support for complex Wi‑Fi connectivity issues to customers and partners.
• Triage and reproduce issues using lab tests, sniffer captures (e.g., Wireshark), and debug logs.
• Collaborate with internal R&D teams to diagnose, fix, and validate solutions; support development needs.
• Develop Wi‑Fi applications, demos, and reference code; document usage and publish artifacts (e.g., GitHub).
• Create and compile patches, pull requests, and custom branches/tags for customer evaluations.
• Communicate findings and provide clear guidance to customers and cross-functional teams.

Requirements

Must-have technical skills and professional experience required for the role.

• 5–10 years hands-on experience in the Wi‑Fi domain, troubleshooting and customer support.
• Strong knowledge of WLAN standards and technologies (802.11a/b/g/n/ac/ax/be) and AAA (802.1X, RADIUS).
• Proven experience debugging Wi‑Fi using sniffer captures (e.g., Wireshark), debug logs, and instrumenting Wi‑Fi codebases.
• Experience with embedded systems development and debugging, including RTOS environments (ideally Zephyr).
• Familiarity with Wi‑Fi embedded architecture: drivers, MAC firmware, wpa_supplicant, TCP/IP stack.
• Experience with embedded build systems and tooling (CMake, Kconfig) and working with customers and internal teams.

Nice-to-have:

• Experience with low-level interfaces (SPI, QSPI, SDIO, I2C) and lab instrumentation (logic analyzer, VSA/VSG, oscilloscope).

Education Requirements

Bachelor's or Master's degree (BSc/MSc) in Computer Engineering, Electrical Engineering, or a related field.

About the Company

Company: Nordic Semiconductor

Headquarters: Trondheim, Norway

Norwegian fabless semiconductor company that designs low-power wireless connectivity solutions and system-on-chips (SoCs) for IoT, including Bluetooth Low Energy, Thread, Zigbee, LTE-M/NB-IoT, Wi‑Fi, and cloud services (nRF Cloud).