Application Support Engineering Manager
SiemensRole Summary
The Application Support Engineering Manager will lead a team of Support Application Engineers to manage post-sales technical support activities, optimizing customer satisfaction and support practices. This hybrid role involves collaboration with various internal teams to enhance product quality and customer experience.
Experience Level
Mid-level, requiring significant experience in technical support and application engineering.
Responsibilities
Key responsibilities include:
- Establishing and improving customer support practices.
- Managing a team to ensure timely resolutions and high customer satisfaction.
- Overseeing customer issue resolution and support activities.
- Driving proactive support initiatives to enhance customer experience.
- Collaborating with product marketing and sales teams on support strategies.
- Ensuring effective communication with product engineering regarding product quality and performance.
- Developing technical content and resources for customer support.
- Providing coaching and professional development for Support AEs.
- Conducting training sessions and performance reviews.
Requirements
Qualified candidates must meet the following requirements:
- Master's degree in Electrical Engineering or related field.
- 60 months of experience in Application Support Engineering or related fields.
- Experience with Custom IC Design, verification methodologies, and Tanner EDA Tools.
- Knowledge of analog and mixed-signal circuits and design data management systems.
- 10% travel may be required.
Education Requirements
Master's degree in Electrical Engineering or a related field is required.
About the Company
Company: Siemens
Headquarters: Munich, Germany
Siemens EDA is a leading global provider of Electronic Design Automation (EDA) products and systems. Their innovative solutions enable companies to enhance the development of electronic products efficiently and effectively, keeping pace with the complex demands of technology and physics. Siemens is committed to delivering advanced workflow solutions that integrate both EDA and MCAD tools for multi-domain design and manufacturing in the semiconductor industry.
