Technical Support Engineer - High Frequency Electromagnetics

Job Title

Technical Support Engineer - High Frequency Electromagnetics

Role Summary

Provide technical support and problem resolution for high-frequency electromagnetics simulation users across Europe, the Middle East, and Africa. Work as part of a collocated support team based in Athens to diagnose simulation issues, validate fixes, document solutions, and support product quality and adoption.

Experience Level

Mid-level.

Responsibilities

Primary responsibilities include:

• Provide technical support to customers and channel partners across EMEA for high-frequency electromagnetics simulation products.
• Use AI-driven support platforms and internal tools to diagnose problems and accelerate case resolution.
• Follow support processes to ensure timely responses, accurate documentation, and high customer satisfaction.
• Submit defect reports and enhancement requests; verify engineering fixes and participate in release validation.
• Participate in field testing of new releases and validate real-world behaviour before general availability.
• Document solutions, create internal guides, and share knowledge to strengthen the team knowledge base.

Requirements

Core qualifications and skills (must-have vs nice-to-have):

• Must-have: Hands-on experience with high-frequency electromagnetics (RF, microwave, antenna design, signal integrity, or similar) obtained via research, thesis work, or professional projects.
• Must-have: Solid understanding of simulation principles and engineering fundamentals in the high-frequency domain.
• Must-have: Strong logical problem-solving skills and a methodical approach to diagnosing and resolving complex technical issues.
• Must-have: Fluent written and spoken English and the ability to explain technical issues clearly to customers.
• Must-have: Ability to follow support processes, track cases, and maintain timely follow-up; willingness to travel domestically up to 10%.
• Nice-to-have: Experience with Ansys software or other commercial CAE/CAD/EDA/PLM tools.
• Nice-to-have: Experience using AI-driven support tools, participating in field testing, or validating fixes delivered by engineering.

Education Requirements

Bachelor's degree in Electronics, Electromagnetics Engineering, or a closely related technical discipline. The posting also accepts hands-on experience gained through academic research or thesis work and professional projects as relevant background.

About the Company

Company: Synopsys

Headquarters: Mountain View, California, USA

Synopsys is a leading company in electronic design automation (EDA) and semiconductor IP solutions. It provides tools and services for designing and verifying complex semiconductor devices and systems. The company plays a pivotal role in the semiconductor industry, helping engineers innovate and deliver higher-quality products faster. Synopsys is committed to advancing technology standards and offers a range of software and hardware solutions to its clients globally.