Technical Account Manager, Senior Staff Engineer (Italy, Off-site)

Job Title

Technical Account Manager, Senior Staff Engineer (Italy, Off-site)

Role Summary

The Technical Account Manager (Senior Staff Engineer) is a senior customer-facing engineering role in Applications Engineering. The role acts as the primary technical liaison between customers and Synopsys product and engineering teams to ensure successful deployment, adoption, and issue resolution for EDA and related solutions.

Work involves technical support, escalations, product feedback, and collaboration with product and R&D teams to address customer technical needs.

Experience Level

Senior-level. The posting identifies this as a Sr Staff Engineer role; specific years of experience were not provided.

Responsibilities

Key responsibilities include direct customer engagement, technical problem-solving, and cross-team coordination.

• Serve as primary technical contact for assigned enterprise customers; manage technical relationships and expectations.
• Diagnose, reproduce, and resolve complex technical issues in EDA flows and tools; coordinate escalations to product engineering.
• Provide onboarding, training, and best-practice guidance to customer engineering teams.
• Collect and communicate customer feedback to product management and R&D; influence product improvements.
• Develop and deliver technical presentations, demonstrations, and proofs-of-concept.
• Contribute to internal knowledge bases, runbooks, and postmortems for recurring issues.

Requirements

Must-have skills and experience (concise). Where possible, items are grouped into must-have vs nice-to-have.

• Must-have: Proven experience in customer-facing technical roles supporting EDA, ASIC, or complex software/hardware toolchains; strong troubleshooting and problem-resolution skills.
• Must-have: Excellent verbal and written communication skills for technical audiences.
• Must-have: Ability to coordinate across product, engineering, and support teams to drive issue resolution.
• Nice-to-have: Scripting or automation experience (Python, Perl, Shell) and familiarity with Synopsys EDA tools or similar toolsets.
• Nice-to-have: Experience with ASIC flows (place & route, timing, DFT) or mixed hardware/software integration projects.

Education Requirements

Not specified.

About the Company

Company: Synopsys

Headquarters: Mountain View, California, USA

Synopsys is a leading company in electronic design automation (EDA) and semiconductor IP solutions. It provides tools and services for designing and verifying complex semiconductor devices and systems. The company plays a pivotal role in the semiconductor industry, helping engineers innovate and deliver higher-quality products faster. Synopsys is committed to advancing technology standards and offers a range of software and hardware solutions to its clients globally.